Irwin Ford Lincoln Laconia

The employees who assisted us at Irwin were very helpful from the moment we walked through the door to the moment we drove off the lot with our brand new truck! We will definitely go back to this dealer for from the moment we walked through the door to the moment we drove off the lot with our brand new truck! We will definitely go back to this dealer for our next vehicle purchase! More

Bill Salta of Quicklane in Laconia is the prime example Bill Salta of Quicklane in Laconia is the prime example of what an EXCEPTIONAL customer service experience should be. I had the pleasure of working w Bill Salta of Quicklane in Laconia is the prime example of what an EXCEPTIONAL customer service experience should be. I had the pleasure of working with Bill, who was highly knowledgeable, professional, forthcoming, courteous, and trustworthy. Bill’s attention to detail is far above anything I have experienced dealing with vehicle quotes and repairs. His knowledge, patience, and great customer service made for a completely worry-free and positive vehicle repair experience. I was offered a high level of customer service along with exceptional vehicle maintenance. Bill Salta is a genuine person who cares about the product he is putting out, and the relationships he builds with his customers. Bill Salta of Quicklane in Laconia offers outstanding quality and value services, clear communication and most importantly conducts business with honesty and integrity. THANK YOU! More

What can i say that makes my 2 hr. Drive to Irwin’s of Laconia worthwhile... During these trying times for everyone, we all must suffer or endure in one way shape or form, so I suppose I’ll just start wit Laconia worthwhile... During these trying times for everyone, we all must suffer or endure in one way shape or form, so I suppose I’ll just start with the beginning. A friend of mine announced to me that my long awaited 2020 Ford Tremor with the new 7.3 Gas engine was gracing their lot waiting for me to come take a look at it. I reached out to Irwins via email and i had a return email and a call back in less than an hour. It was confirmed that the vehicle of my interest was still there and we scheduled a day and time for me to look at it. Upon my arrival for my viewing appointment i was greeted promptly after entering and asked if i needed any help. Seamus McNally was quick to figure why i was there and i was test driving the 2020 Ford Tremor in less than 3 min! Ive never got into a test drive this fast anywhere, so i took it out, loved it, came back... simple enough. Upon returning i re-entered the dealership and Seamus spotted me and brought me to his desk to discuss if a deal would happen. We ultimately agreed on a reasonable trade in value for my vehicle which was actually higher than NADA value and i was obviously ok with that. I already expected to roll negative equity into this current sale but it was nice to know they weren’t trying to lowball my trade in. Now the following shouldn’t be considered the normal operations or wait times, or atleast I wouldn’t think so. Due to this CoVID 19 pandemic all businesses are struggling. Irwin’s was functioning with a small skeleton crew of 50% staff. The coffee pots were off, and no refreshments. All of this is understood on my behalf, it was just a bummer... who doesn't love the free coffee. But I digress my experience with Seamus was nothing short of fantastic. He’s not pushy, he’s not arrogant, and he’s not full of crap. Seamus was in my opinion a down to earth individual with a very unique personality that was enjoyable. This was a good thing because i was there for what felt to me to be an eternity. After we finished going back and forth we agreed on the numbers and i moved into the finance office. From there it was just paperwork and understanding what you were signing. The financial individual that worked with me... unfortunately his name escapes me, was also a pleasure. Although the paperwork came quick he did take the time to fully address any questions that i had asked, he didn’t sluff me off and say just sign here. So for both of these gentlemen and the Dealership itself i rate them at 5 stars with two thumbs up. The CoVID19 virus can screw off... it ruined a Simple process. In closing i will say it should be mentioned that Seamus let me borrow a vehicle to go get a quick bite to eat and some Coffee. He didn’t have to but he did... good looking out Seamus! More

From purchasing my 2019 Ford F250 Sport 6.7L to the maintenance they have an passed my expectations and will continue to take my truck there for it's services. maintenance they have an passed my expectations and will continue to take my truck there for it's services. More

I did not purchase my Ford F-150 from Irwin.But...I had I did not purchase my Ford F-150 from Irwin. But...I had a very good experience. First- they answer their phone calls in person! Got a service per I did not purchase my Ford F-150 from Irwin. But...I had a very good experience. First- they answer their phone calls in person! Got a service person and had an appointment within 2 minutes. Drop off was smooth and easy. They did the work and had it ready sooner than expected. And to top it off they determine that the repair was covered by warranty with no deductible!! Thanks Paul N. More

First time working with Irwin in purchasing a new vehicle. Steve Pouliot exceeded my expectations and needs. Very impressed with the and overall team work. vehicle. Steve Pouliot exceeded my expectations and needs. Very impressed with the and overall team work. More

I’ve always been satisfied with irwin motors and their excellent service. Service managers, Ed & Bob always make the extra effort to ensure everything done right. excellent service. Service managers, Ed & Bob always make the extra effort to ensure everything done right. More

Service at Irwin Ford i love Irwin Ford.Lloyd Miles was very pleasant and serviced my Ford Escape for inspection and when it was all set he came and told me it was done and i love Irwin Ford.Lloyd Miles was very pleasant and serviced my Ford Escape for inspection and when it was all set he came and told me it was done and keys in it i was all set.they were very prompt More

Very happy with a new Lincoln MKC. Mark Chertok from the sales group was very helpful and made the process easy, would recommend Mark to anyone in the market for a car. sales group was very helpful and made the process easy, would recommend Mark to anyone in the market for a car. More

My first service was excellent and very prompt. Thank you. I was in with my 2012 f-150 for an oil change and inspection. It took them no time at all while I waited. Thank you. you. I was in with my 2012 f-150 for an oil change and inspection. It took them no time at all while I waited. Thank you. More