Irwin Ford Lincoln Laconia

Timely service with courteous and professional staff. Informative and responsive to questions regarding parts and/or automotive concerns. I recommend this dealership for servicing needs. Informative and responsive to questions regarding parts and/or automotive concerns. I recommend this dealership for servicing needs. More

One of the worst dealerships I've ever dealt with. They don't respond to emails or offers even though they have a MAKE AN OFFER button right on their page. I tried for 2 days to put a deposit on an F1 They don't respond to emails or offers even though they have a MAKE AN OFFER button right on their page. I tried for 2 days to put a deposit on an F150, only to be told that the car has been claimed by someone else and we won't be taking your offer. Even though I was the first to make an offer TWO DAYS before. I spent 2 days talking to them, sending in paperwork and copies of documents, and they turn around and give the car to someone else. No apology, no offer to make it right and honor the original deal. Really scummy shenanigans like low grade dealers you typically avoid at all costs. Kristina and Zachary should be retrained in their jobs because they cost you business. Not replying to a customer requesting information or requesting to PURCHASE a vehicle is not a way to do business. Never again. Avoid avoid avoid. Their word means nothing. Attached is the picture of my offer being accepted only to be told they sold the car to someone else. More

I wanted to order a new truck sent the built to irwin ford on the 14. I called them on the 15 they said gm wasn't in on the 14 . Told me I should have it shortly they closed at 7 got no response for them ford on the 14. I called them on the 15 they said gm wasn't in on the 14 . Told me I should have it shortly they closed at 7 got no response for them I guess they don't want my business. I bought for them before different people treated a lot better I guess I will go somewhere else. More

We worked with Adel Mohammed for the purchase of our F150. He was excellent and easy or work with. Very thorough. F150. He was excellent and easy or work with. Very thorough. More

Jeremy Cates was very great to work with finding a truck that fit our needs. I would highly recommend him. that fit our needs. I would highly recommend him. More

We just bought a used F150 ,very nice and clean truck . Zackery was very easy to work with very helpful on the purchase of the truck. Will use again for our next purchase of vehicle. Zackery was very easy to work with very helpful on the purchase of the truck. Will use again for our next purchase of vehicle. More

Mr. Withrow far exceeds a 5 star rating, he is the rare individual who defines the utmost best of the position he holds. We are confident that his skill set would handle any job at Irwins with a quality th individual who defines the utmost best of the position he holds. We are confident that his skill set would handle any job at Irwins with a quality that would make him a standout. Mr. R Nedeau does an outstanding job as a service adviser. More

The service manager, Mr. Withrow excels at exceeding all expectations about how great an experience at a time when service on your vehicle is needed. You can be certain you w Withrow excels at exceeding all expectations about how great an experience at a time when service on your vehicle is needed. You can be certain you will be extremely happy that Mr. Withrow was the individual who made sure your service was done to the highest of standards. More

I was very happy with the sales department very knowledgeable of the vehicle I was interested in sale went fast and smoothly knowledgeable of the vehicle I was interested in sale went fast and smoothly More

Howard Cullen was pleasant and accommodating when he gave me the keys to the 2023 Lincoln Corsair. He told me to take it for a ride and to make sure it fit in my garage. I LOVED the vehicle. Things wen me the keys to the 2023 Lincoln Corsair. He told me to take it for a ride and to make sure it fit in my garage. I LOVED the vehicle. Things went downhill when it became time to 'run the numbers'. Irwin low-balled the trade-in value of my vehicle. I told Mr. Cullen I did not agree with the trade-in value and he went off to talk to a "Sales Manager". Very old-school tactic that does not work for me. After too much time passed for my liking, Mr. Cullen returned with a sales manager who had a computer print-out in his hand. He showed me this print-out which indicated how many used vehicles in my year, make, model are/were for sale in the US and the number of days it took these vehicles to sell. The magic number was 21 used vehicles in the ENTIRE United States! I was told this was a HIGH number (NOT TRUE) of these vehicles which indicated slow movement. NOT my problem car sales persons cannot sell. I shot back another trade-in number and Mr. Cullen was back in the Sales Managers' office. Quite a bit of time passed and Mr. Cullen returned to tell me his sales manager 'reluctantly' acquiesced to my counter-offer. Not once was I offered something to drink or eat during both wait times. And, the friendly tone turned to indifference and borderline condescension. In spite of all this palaver, I wanted the Lincoln Corsair and made tentative plans with Mr. Cullen to return on Monday to complete the transaction. On the way home, I was bothered by the entire 'Irwin Sales Process' experience. So, I went to a DIFFERENT dealer, received the CORRECT trade-in amount and purchased my new vehicle. It was also explained to me how that used vehicle data is used...21 used vehicles in the ENTIRE United States is REMARKABLY good! Irwin Ford...not for me. More