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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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January 26, 2024

Sam Flores was VERY polite, gave me important information concerning how many more free services I have and my wait time. The wait time BTW was much quicker than I expected. Outstanding job!!! More

by mrsgalvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Flores
Jan 28, 2024 -

Irvine Subaru responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2024

Everyone from the service people to the sales associates are welcoming and very friendly! They made feel at home. More

by shepardgreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Irvine Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 26, 2024

Outstanding dealership and service dept. We have purchased 2 Outbacks from Irvine Subaru and will be back. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! Please don't hesitate to reach out to us if there's anything more we can do!

January 25, 2024

I had a very good service. My car was looked over thorouughly and I appreciated the service. More

by SALOMON1US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Irvine Subaru responded

Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

January 25, 2024

Rafael is the best advisor and should get promoted to be a manager in the future More

by RAFAELM1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Irvine Subaru responded

Hi, thank you so much for your feedback! Rafael will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 22, 2024

Service was done rapidly; car was returned earlier than expected. Service advisor is very professional. More

by brosar19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2024

I am very happy with the dealership’s service. They are very courteous, take time to explain everything, and do an excellent job. I trust that they are honest and do not try to upsell their servic More

by Normajturney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Irvine Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 22, 2024

Service was done as promised and in a timely manner. They provide some nice snacks and coffee to customers which is nice. More

by sjprichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Irvine Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 22, 2024

The customer service is very good. Laura and Sebastian have always helped me navigate through the necessary services. The drivers who have given me rides home or pick me up have be More

by MACONNORS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Irvine Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope you continue to choose us for all your automotive needs! Take care!

January 22, 2024

Bought 3 cars here over the last 5 years. All excellent experiences. The service department also does a good job. More

by johng15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Ernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar
Jan 23, 2024 -

Irvine Subaru responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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