Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Irvine Subaru - Service Center
Lake Forest, CA
472 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
472 Reviews of Irvine Subaru - Service Center
Sort by
February 01, 2024
After the head unit for the GPS was replaced it did not work, they forgot to put in the chip!! That suggests to me the tech did not check to see if the new GPS was working. Than the Sirius XM did not work work, they forgot to put in the chip!! That suggests to me the tech did not check to see if the new GPS was working. Than the Sirius XM did not work and a tech came to the car and talked to Sirius XM person and said the signal was resent and in 15 minutes it would work and all my preset stations would return. I left the dealership since I had been there four hours. That did not work. The clock went to military time and the passenger window could not be lowered etc from the driver side button. All these problems should have been corrected on my first visit. It took three visits and phone conversations to get all these system's to work. I asked them to not wash the car and they washed the car. It should have been done on the first visit. My son and I have cars from this dealership and every time we have work done they get us confused even thought we tell the service dept. not to confuse us. I will only return to the dealership if I cannot get the work done somewhere else. Ed Borrowe, More
by eborrowe
Verified CustomerEmployees Worked With
January 30, 2024
Came in for 60 thousand mile checkup which was a bundled price and I could have saved if I was able to put in certain parts myself. The clock was not correct and I had to come in a day later to have the p price and I could have saved if I was able to put in certain parts myself. The clock was not correct and I had to come in a day later to have the proper time and year. The Crosstrek is not an easy model to change the time. After driving the car, one of the tire sensors malfunctioned but it was replaced without a charge which was a nice gesture since I had replaced all the tires. Personally, I think I should have gotten a coupon to save a bit since I was told by another mechanic that I probably spent 20 or thirty percent more by going to a Subaru dealer. More
by schnayer
January 30, 2024
Clemente is my go to guy when it comes to taking care of my Subaru. He’s knowledgeable and is always keeping me up to date. my Subaru. He’s knowledgeable and is always keeping me up to date. More
by Ricardo Lopez
January 29, 2024
It’s always a pleasure to do business with Irvine Subaru. Check in goes quickly and the techs are friendly and courteous. Service is great and the free car wash is a nice bonus! The waiting area is clean Check in goes quickly and the techs are friendly and courteous. Service is great and the free car wash is a nice bonus! The waiting area is clean and comfortable. This dealership really cares about their customers. More
by SWEETIEGIRL3
January 28, 2024
I admire the Irvine Subaru for their great job they always do on my Outback every time I need and thank them for good advice, honesty and good quality. Thank you! always do on my Outback every time I need and thank them for good advice, honesty and good quality. Thank you! More
by MIKEVORONEL
January 27, 2024
I found the dealership to be very efficient under promise and overdeliver. I feel like they have my back and very nice people who work there and overdeliver. I feel like they have my back and very nice people who work there More
by YOURBODYNEVERLIES
Employees Worked With
January 26, 2024
The staff is helpful and efficient. I was pleased with the body work on my Legacy. I was pleased with the body work on my Legacy. More
by jpeyes@aol.com
Employees Worked With
