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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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February 11, 2024

I am never disappointed with the service at my dealership. I love my car . Thank you for taking good care of it. More

by brushnflossqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 11, 2024

Service was excellent as always. If I was buying a car it would be from this dealership. More

by suzmader3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 10, 2024

Superior service unmatched by any other dealership. The service advisors (especially Laura, Sebstian, and Evelin) are always very helpful, informative, and thorough. They deserve raises for their excel More

by Lildipshift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelin
Feb 12, 2024 -

Irvine Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Frank's Irvine Subaru!

February 10, 2024

Very efficient service. Explains all service and courteous. Length of waiting time is as stated. More

by JANETRN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

February 10, 2024

The service department was excellent would like to give a shout out to Rafael who helped us listened to my problem cared about it but most importantly showed what excellent customer service is all about. More

by jsnowstorm88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Feb 12, 2024 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Frank's Irvine Subaru!

February 10, 2024

Tyler Lawson was very helpful and knowledgeable. It was his honesty that made him a stand out. i paid with a check and and he called me to tell me that there was a blank check stuck to the origina More

by susanbtoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lawson
Feb 12, 2024 -

Irvine Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Frank's Irvine Subaru!

February 08, 2024

Dealer did the service in half the time stated and kept me informed the whole time. More

by tdfee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 08, 2024

Reliable and responsive. Over the years and the different Subarus we’ve owned, we’ve been happy to take them here for service. More

by TSCHROEDER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelo Sileoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Medina
Feb 17, 2024 -

Irvine Subaru responded

Hi, we really appreciate your feedback! Safe travels!

February 07, 2024

We have been working with Laura Flanagan for many years and have always received expert advice and superb service. She is truly one of a kind. More

by RAROVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Irvine Subaru responded

Hi, we're happy Laura has provided a great experience here at Frank's Irvine Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. We look forward to seeing you next time!

February 06, 2024

Rafael Medina communication was not the greatest. Every time we would call he was not available and never returned calls. More

by Services1
Recommend Dealer
Yes
Employees Worked With
Frank Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Irvine Subaru responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to Carissa Sanchez at carissas@irvinesubaru.com and we will work with you personally in rectifying the issues you experienced.

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