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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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September 13, 2023

I like Subaru Irvine very much. You are very good. Thank you so much!!! Great!!! More

by nguyenhoang101968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Irvine Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Our team is available should you require any extra help.

September 10, 2023

Irvine Subaru Service Department is outstanding. I have always received great service. During my last visit on 9/7/23, Laura Flanagan assisted me. Laura is super professional, efficient and knowl More

by BARATTACHERYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2023

Service was very quick and loaner car was provided so that I didn't have to sit around and wait. I'm very pleased with the service department. More

by BAK4440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2023

DEAD BATTERY at 634 miles? ?!! Unacceptable explanation provided, Service Rep performed as a YES person. More

by RICKER.L.DIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
Nov 22, 2023 -

Irvine Subaru responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Carissa Sanchez at carissas@irvinesubaru.com and we will do our best to make this better.

August 15, 2023

Excellent service and customer service. Friendly and accommodating. I was very satisfied and plan to be back soon More

by dcordov1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

Nice to have a Subaru Dealership just a couple of miles away. They are friendly and do good service. More

by true2jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2023

Great customer support, but communication could have been better. My vehicle was ready and I was never notified until I had to make contact with the service writer. All in all though, I still will certainly More

by Tango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

No sales pressure at time of looking at different models & making the purchase. Friendly and efficient service. More

by dfengler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2023

The best car service ever. Great people, great waiting area. Enjoy it every time I com for my car service More

by Dmray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Flores
Jul 17, 2023 -

Dmray responded

It is me. We love this dealership

July 11, 2023

Purchased two Subaru’s from Irvine Subaru - great service, friendly staff and timely serving. Always quick and professional. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
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