Back

Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

Sort by
September 20, 2023

Service has been excellent in my two years working with this dealer. The car is always ready on time and returned clean. Highly recommend! More

by tjames3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope to be of service to you again! Take care!

September 19, 2023

All adjustments on the seat including steering wheel were changed and there was a puddle of water on the floorboard More

by michaeljcraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Calvo
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2023

Easy to schedule and service was friendly and informative. I would definitely come here again. More

by christinalnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Allen and M Clemente
September 17, 2023

Brought my Outback in for an oil change. Competitive price, same day appointment, shorter wait time than expected and a complimentary car wash. I also appreciate the complimentary snacks an More

by VirtualDave
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Irvine Subaru responded

Hi, thank you for sharing your positive experience! We hope to be of service to you again! Take care!

September 15, 2023

These guys are the best! Bought a subaru at Ocean Subaru in Fullerton with some issues. They kept telling me that is just the way the car is and I knew that wasn't true. Brou More

by suskiru1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 15, 2023

Laiura F. really cares about the customer. Understood my issue and went out of her way to take care of issue. She is the best!! More

by QMASK9
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. Safe travels!

September 15, 2023

As I expected they accepted my car on time and they taker from that in the best possible and fastest possible More

by houshang.faraji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 14, 2023

My experience at the Dealership has always been very positive from the sales department when I bought my first Subaru a 2019 Outback to the service department who has always been very professional and p More

by jimireton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Alverez
Nov 24, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback. We want all your experiences with us to be exceptional. If at any time we fall short, please feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

September 14, 2023

Nice and friendly staff! Sam Flores is amazing! Clean and comfortable waiting area with snacks and coffee. Superb service to my vehicle and also love the car wash. More

by mdaniel0412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Flores
Nov 24, 2023 -

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

September 14, 2023

Everything about Irvine Subaru is fantastic! My Outback was ready in less than an hour. More

by ROGER.WINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Irvine Subaru responded

Hi Roger, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

...
40
...