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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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February 14, 2024

Excellent service from the team. C. Mendoza got me in and out with a fantastic breakdown of what was done. Also got me a quote on new tires. Really appreciate him and the team for th More

by kamarriw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C Mendoza
Feb 17, 2024 -

Irvine Subaru responded

Hi Kamarriw, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

February 14, 2024

They are always on time, and get your car back at promised times!!! The snacks by the registration desk are a nice touch!!! The service techs and reception are polite and tell me exactly what is be More

by robynln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Irvine Subaru responded

Hi, thank you so much for your positive comments about Frank's Irvine Subaru! Thank you so much for choosing Frank's Irvine Subaru as your first choice for service!

February 14, 2024

Laura Flanagan did a nice job and taking care of me she address the problem noticed that it was covered by warranty. I was able to secure a loaner car and the job was completed. The only issue I had is tha More

by bgzachmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Irvine Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Please reach out to us at carissas@irvinesubaru.com when you can so we can address this situation directly. Thank you and have a great day. Carissa Sanchez carissas@irvinesubaru.com

February 12, 2024

You all respect me. You are very conscious of my time and explain things with respect More

by katydesmond353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 12, 2024

Stay away from this dealership, i start having transmission problems a year after we bought our vehicle. More

by ORIHUELA24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Calvo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Irvine Subaru responded

We appreciate your feedback, we take our clients' comments seriously. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us Sebastian Calvo at sebastian@irvinesubaru.com or (949) 837-3500 ext. 121 and we will do our best to make this better.

February 12, 2024

I brought my care in for service because it was time. I was also receiving a daily message that it was time for an "inspection." I has been about 3 weeks and I have started seeing the same warning More

by LYNN25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 11, 2024

Such an easy process. Everyone is so nice. The service is timely and communication is fantastic. More

by JNORMISTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 11, 2024

I originally had my brakes serviced in October/Nov and I was given off market brakes because they did not have Subaru brake pads. They were supposed to order them since I prepaid for them. I had to call why More

by pita.melendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the original service advisor was
Feb 12, 2024 -

Irvine Subaru responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to Carissa Sanchez at carissas@irvinesubaru.com so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

February 11, 2024

I just embarked on my 4th Subaru of my lifetime, a Crosstrek Sport and I am so happy it came to me as all the others through Subaru Irvine, where they always treat me like "family". More

by christophermkarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam in Service a STELLAR EMPLOYEE
Feb 12, 2024 -

Irvine Subaru responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 11, 2024

8 years since I bought my Outback Happy with my car and the service. Efficient, spot on communication, waiting area improved. More

by julie4grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Irvine Subaru responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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