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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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September 30, 2023

We can count on Irvine Suburu to keep our Crosstrek running smoothly and safely! We love your service! More

by MONASWAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Irvine Subaru responded

Hi Monaswain, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

September 30, 2023

Staff is great and fair. Every time I go, it is a personal experience and not just some stop. If only my doctors took this much time and attention to assess me… More

by Jun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo and Sam
Nov 28, 2023 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope to be of service to you again! Take care!

September 30, 2023

Service was fast and the people were friendly. I was in and out quickly. I liked that the car was washed. More

by JBOKN31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Irvine Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! Our team is available should you require any extra help.

September 27, 2023

Poor customer service communication, took too long to fix the issue, the car was returned not cleaned More

by TMALKINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Carissa Sanchez at carissas@irvinesubaru.com and we will do our best to make this better.

September 27, 2023

Charles Mendoza, Service Advisor, provided helpful and courteous assistance even beyond the prime reason for my visit: I needed a new tire per a flat. He stepped outside and showed me how to readjust the More

by pelicanpost123
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Mendoza, Service Advisor
Nov 23, 2023 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. Our team is available should you require any extra help.

September 27, 2023

Great team, I have been going there for years. They know me, they know my car, and I trust them. More

by ryanhammett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceaser
Nov 24, 2023 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! Please don't hesitate to reach out to us if there's anything more we can do!

September 26, 2023

the service went well. The rep. does not have smile in the face and not very personable. More

by WALLY.SHAO.CEV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clemente Mendoza
Nov 24, 2023 -

Irvine Subaru responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

September 25, 2023

Sam was extremely helpful. She kept us up to date on the progress of our vehicle. Although we had a major service to be completed they were able to get us in and out promptly. More

by PLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 24, 2023 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 25, 2023

Quick snd easy, wait time was short. The service manager was very helpful. Thank you More

by eramos12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!

September 25, 2023

Your staff is knowledgeable, friendly and helpful. I don’t want to write more. Don’ put restrictions on a review More

by JUDYTRACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Irvine Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Frank's Irvine Subaru! Please let us know if there is anything else we can do for you; we are more than happy to help!

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