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Irvine Subaru - Service Center
Lake Forest, CA
472 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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472 Reviews of Irvine Subaru - Service Center
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October 08, 2023
Dealer replaced original car battery with a better quality Subaru battery and installed new hardware as well no extra charge ! I was very impressed! quality Subaru battery and installed new hardware as well no extra charge ! I was very impressed! More
by bmthalk
Verified Customer
October 08, 2023
Everything was fine. People were decent and helpful. Nothing above and beyond the expected. I’ve never had issues with this service center or dealership. People were decent and helpful. Nothing above and beyond the expected. I’ve never had issues with this service center or dealership. More
by brplowman
Employees Worked With
I don’t remember
October 07, 2023
Laura in the service department is wonderful. I can always count on her to keep my Subaru running great! I can always count on her to keep my Subaru running great! More
by mindy6
Employees Worked With
October 07, 2023
Great snacks, coffee and service! Car was done before promised! Thank you you loyal customer. Car was done before promised! Thank you you loyal customer. More
by CKANODE2001
October 06, 2023
I was very pleased with the service on my vehicle this week. There was a recall that had to be done and also a regular service/oil change. Because the recall was going to take a few hours I was very appr week. There was a recall that had to be done and also a regular service/oil change. Because the recall was going to take a few hours I was very appreciative that they gave me a loaner for the day. My advisor's name was Leo and he was great--very friendly, helpful and made the whole process easy. Thank you! More
by RANDIJWIN
Employees Worked With
Leo Fabatta
October 05, 2023
Wonderful dealership. Kind and considerate staff. Quick and thorough service appointments. Subaru has the best cars I have ever owned. Kind and considerate staff. Quick and thorough service appointments. Subaru has the best cars I have ever owned. More
by EVMWEISS
Employees Worked With
Other Employees :
Daniel Flanagan
October 03, 2023
Irvine Subaru is consistently efficient and reliable. Car is serviced as requested and ready when promis3d. Car is serviced as requested and ready when promis3d. More
by nfmireles
October 03, 2023
We used to have a better experience here, but there aren’t as many perks as there used to be. We brought our car in for major service, along with two other issues. We spent over $3,000. When we went aren’t as many perks as there used to be. We brought our car in for major service, along with two other issues. We spent over $3,000. When we went to pick it up, we requested the car be washed, which we were told to remind them of this the day of pickup. There was a lot of pushback about washing the car as they used to, they said for sure they wouldn’t vacuum. Once we got there, we noticed that one of the issues had not been repaired as we had requested. So the car needed to stay in the shop longer and they needed to order parts. Once the car was ready for pickup (the second time), we noticed that the carpet in our car had been ripped up in order to install a seat part. It looked like a dog chewed up a stuffed animal behind the driver’s seat. No one bothered to vacuum up the mess that was made from installation. And finally, we had asked for them to fix the windows not rolling up. They informed us there wasn’t actually anything wrong with them. When we received the car, there was a delay in rolling the windows up and the problem had gotten even worse since the time we dropped off our car. And finally, when we picked up the car we were left with an empty gas tank. Our tank was about 3/4 full when we dropped it off and the gas light came on on the way home from the shop. Hopeful to have a better experience next time. It’s really hard to keep driving back and forth to the dealership and exchanging kids car seats from car to car when the job hasn’t been done or done correctly. Also, when someone pays thousands for service, the least that can be done is leaving the customer with a semi clean car. We received our car in worse condition than when we dropped it off. More
by CAIT
Employees Worked With
