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Irvine Subaru - Service Center
Lake Forest, CA
472 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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472 Reviews of Irvine Subaru - Service Center
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October 13, 2023
Car wash. Was really Car was worse the. Before car wash Had to redo my whole Car Was really Car was worse the. Before car wash Had to redo my whole Car More
by TAZPRIMSPAD
Verified CustomerEmployees Worked With
October 12, 2023
You guys always do a great job of communicating the status of whatever service I get. Very happy with the service. Shout out to Laura, she’s always on top of things! status of whatever service I get. Very happy with the service. Shout out to Laura, she’s always on top of things! More
by mavel15
October 11, 2023
Was an extremely busy Saturday when I dropped off and was still taken care of in a timely manner and my car was ready later that day. still taken care of in a timely manner and my car was ready later that day. More
by PAUL
October 11, 2023
Irvine Subaru has very good customer facing processes. Scheduling , drop off , service advisory, service and pick up all go smoothly. Never had a bad experience. Knock on wood. Scheduling , drop off , service advisory, service and pick up all go smoothly. Never had a bad experience. Knock on wood. More
by joelwildermuth
October 11, 2023
I am one of the happy customer of Irvine Subaru for last 29 years. Always great for buying and for servicing my car! Thank you! 29 years. Always great for buying and for servicing my car! Thank you! More
by MIKEVORONEL
October 08, 2023
The service at Frank Subaru is outstanding, from the time I pull up in the drive until they hand me the keys after repairs. I've been there several times and it's always a pleasure. Thanks guys for doing a g I pull up in the drive until they hand me the keys after repairs. I've been there several times and it's always a pleasure. Thanks guys for doing a great job every time! More
by tkosinski32
October 08, 2023
i found the the whole process frustrating and disappointing. while trying to make an appointment i asked for the 30k service as per the manual but was given a "package" that included loads of stu disappointing. while trying to make an appointment i asked for the 30k service as per the manual but was given a "package" that included loads of stuff not in the manual. When i tried to explained to rep on phone she did not understand what I meant , was clearly not knowledgeable about service, and i had to send a picture of what manual recommends she eventually checked with somebody and came back with what i requested. When i asked to speak to a service rep i was pushed off that idea. I did make an appoiintment, and waited, but it took 3 .5 hours to do a basic service and brake fluid change. I also said that after a rain when i open the front doors water drips on my feet so something was not draining properly- they said they found nothing wrong. I purchased my car here and when i asked about Costco discounts for service which was a factor in purchasing here, they said not longer in effect and would not honor it. nuff said More
by MARTY
Employees Worked With
whover handled the phone call
