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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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October 22, 2023

Stacy and Sebastian in the service department are the best! I appreciate them both for helping me out More

by steven18iniguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy Carranza
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

October 20, 2023

There were some hiccups at the beginning since I wasn't able to get a loaner despite needing one, and I was given a price for my repair higher than the one I'd been quoted initially, but once the loaner wa More

by bexer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelin
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

October 19, 2023

The worst service for the office, not the service bay 2 employees working line out the door More

by KEVDIANE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo fanatical
Oct 19, 2023 -

Irvine Subaru responded

Hi, Thank you for leaving a review! We would love to learn more about your experience with the wait times, please contact our Service Manager, Sebastian Calvo on his personal line at (949) 600-3470 and we would be happy help correct. We take our feedback very seriously and are looking forward to hearing from you!

October 18, 2023

Maintenance and recall took less than expected and great service with the employees as well. Offered to wash car as well which was a plus for me. More

by cardilioflores123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Irvine Subaru responded

Thank you for your positive review, we greatly appreciate your feedback! Hope to see you for your next service!

October 17, 2023

We really like Irvine Subaru. They are very good at providing service. When I called saying my tire pressure light was on they said come on in. Turned out my tire had an unrepaira More

by escohen2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Irvine Subaru responded

Thank you for your great review, we are happy to hear that we were able to provide a positive experience and really appreciate your recommendation!

October 17, 2023

We purchased our Subaru here & will always bring it here for service as required. I came in for an oil change and the Service Department is always outstanding. thank you. More

by c.boka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Irvine Subaru responded

Thank you! We appreciate your loyalty and will continue to strive for the best experience for our wonderful customers!

October 17, 2023

Sam was extremely thorough, and did an excellent job of communicating the status of the service, and repairs. Thank you Sam!!! Mike Lewis More

by MIKELEWIS2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 19, 2023 -

Irvine Subaru responded

Thank you Mike, we appreciate your positive feedback and will take it back to the team! Hope to see you for your next Subaru service!

October 17, 2023

I have a very interesting visit , I was glad to see you were honest to tell us about our bad experience of Ocean Subaru and bad workmanship that we experience. Honesty I look for from a dealership that is More

by save_achildinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Irvine Subaru responded

Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent!

October 16, 2023

Made reservations at 10am and was done by 12:00pm. They were quick and helpful. More

by jcruz37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Irvine Subaru responded

Thank you for your review, we hope your next visit will be 5 stars :)

October 16, 2023

You seem to be understaffed. Six hours without communication on the progress my service is not great when I travelled from Oceanside for service. The $700 bill was a surprise an More

by tom.ventola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Nov 22, 2023 -

Irvine Subaru responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please contact Carissa Sanchez at carissas@irvinesubaru.com at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

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