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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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November 10, 2023

Great customer service! They were very helpful and made the experience painless! Happy to have gone in to get my service needed on my car. More

by KELLYANDSANDYBANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 10, 2023

They took me in right away, Found the nail in my tire and patched it right up. They even washed my car. Very friendly staff. More

by bpotter0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 09, 2023

Sam was very helpful and friendly. I am very satisfied with the service at Irvine Subaru. More

by SUEPRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Flores
Nov 22, 2023 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope you continue to choose us for all your automotive needs! Take care!

November 09, 2023

Laura is great as an advisor very professional , knowledgeable and kind ,. It very satisfied going to this dealership ti service my car thanks Leto up the great customer service . More

by jfoshee314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura is amazing
Nov 22, 2023 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 08, 2023

Irvine Subaru is the only auto shop that I will use for all of my service needs. More

by 5CHESHIRE28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2023

Customer service staff processed the paperwork and moved me in and out quickly enough. Kept in touch and informed me when my vehicle was ready. More

by dmvogel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 22, 2023 -

Irvine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 08, 2023

No nonsense, helpful and courteous crew- have been coming here for service since I had Legacy. More

by dsonowal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam in service
Nov 22, 2023 -

Irvine Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

November 06, 2023

Every member of the team was efficient, professional and friendly throughout this entire process. Communication was outstanding as well. More

by cwjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback  We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 06, 2023

Laura, the service advisor,was very courteous and professional in dealing with me and telling me what would be done for my service and when I could expect to get the car back. More

by jtj28791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback  We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 06, 2023

it was a perfect experience Laura Flanagan and Sebastian the Dept manager were excellent as always thanks, james h. More

by SALLYDAVIS777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback  We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

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