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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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November 14, 2023

The service dept. people are always friendly, professional, and helpful. They get my service completed quickly while I wait. More

by mikehoword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enrique
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback  We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 14, 2023

I've always received great service here. The waiting area is comfortable and appreciate the snacks. More

by steve.plotkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 13, 2023

poor will not come back very sad the sales person was vey helpfull, angel was his name service person was no.t More

by PEMOTHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcelo Sileoni
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

My name is Crystal Ries, Customer Care Manager at Frank's Irvine Subaru. Thank you for being a customer with us, we really value you and sincerely apologize to you. I'd like to discuss with you more about your experience at Frank’s Irvine Subaru. Here is my direct contact info - (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day and I look forward to speaking with you.

November 13, 2023

The service was great and the people I spoke to were pleasant and thorough. Thank you More

by KSCHLOEGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback  We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 13, 2023

last time I was in some guy who first met me outside as I arrived for service was stressed and a little rude. More

by nbehroozian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback  We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 13, 2023

Friendly staff. I did have to call after no response from texts asking about the service performed. More

by ronp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Medina
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback  We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 13, 2023

Excellent people and service. I feel confident that the Outback is in good hands when I bring it in. More

by derekvoien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback  We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 12, 2023

The service advisor was able to get take care of my vehicle service and tire rotation in a professional and timely manner. The service technician was able to identify other maintenance needs that I wil More

by JCOX23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Fabatia
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback  We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 12, 2023

Tyler was excellent. Laura Flanagan as well. Thank you for your time, energy and help. More

by BRUCEWOOD_LV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Nov 22, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback  We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 10, 2023

Everyone I encounter is so kind and helpful, great staff! !! It’s a pleasure to get my car serviced here, they make your wait pleasant with coffee, water, drinks and snacks. They even have a work space wher More

by ROBINCROUSE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clemente Mendoza and Rafael Medina are who helped me this time
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