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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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November 30, 2023

It is a Friendly and accurate and cost effective place to do service and cose More

by LAZOOTINIRVINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Dec 02, 2023 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 30, 2023

Sam was very helpful to ensure that my CrossTrek service would be completed on time. More

by MTSHERRITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 02, 2023 -

Irvine Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

November 30, 2023

Everyone at Subaru Irvine is very helpful and knowledgeable. I had a problem with a dead rat and it was taken care of quickly and efficiently. More

by scohenco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Irvine Subaru responded

We appreciate your positive review about your recent experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 30, 2023

Everyone is courteous and concerned about questions regarding the service to your vehicle. Making an appointment is always easy. Love the reminders about service and follow-up. Also, love the car More

by BCEESMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 29, 2023

Brought my Crosstrek in for routine maintenance. Always receive professional, courteous service at Frank's Subaru. More

by MAGGIEHAT5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont recall
Dec 02, 2023 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 28, 2023

Sam is always a pleasure to work with! The whole staff always professional and helpful More

by Jun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 01, 2023 -

Irvine Subaru responded

Hi Jun, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 27, 2023

Very friendly and provide excellent service on my vehicle. The service is quick and the customer lounge is clean and comfortable. More

by gregandlupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Frank's Irvine Subaru!

November 26, 2023

Great communication, got home and picked up quickly on the shuttle. I always know my vehicle is in good condition after a service. More

by kellylinn_w63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

November 26, 2023

I highly NOT recommend anybody go to this dealership for service. I used to go there all the time for two Subarus that I have And today was my last time EVER . When I went there six months ago with 60,000 m More

by NAEIMNASTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
Nov 29, 2023 -

Irvine Subaru responded

My name is Crystal Ries, Customer Care Manager at Frank's Irvine Subaru. Thank you for being a customer with us, we really value you and apologize for the experiences you have had with us. We try our very best to offer the best quality service with exceptional customer care. I am happy to speak with you further directly at (310) 463-1574. I hope you have a wonderful weekend and I look forward to speaking with you.

November 26, 2023

Laura is the best. Knowledgeable, honest, kind and friendly. I trust her 100%. Thank you. More

by DCHIZKOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

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