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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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December 03, 2023

Over many years of maintaining my Forester XT this dealership's Service Dept. has shown they value my business by treating me fairly. By providing a loaner while my car is diagnosed and repaired the More

by dannyb53
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clemente Mendoza, Rafael Medina
Dec 06, 2023 -

Irvine Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 03, 2023

Excellent service. On time, friendly, accommodating . Laura went out of her way to help getting my car fixed More

by angelperozo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 03, 2023

Great communication. I had a complicated issue with my car and Sam was great with keeping me informaed of everything going on. More

by MIKECRARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 06, 2023 -

Irvine Subaru responded

Hi Mikecrary, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

December 02, 2023

Sam was very friendly, attentive and helpful, service was great and timely. Was in and out in just over an hour. More

by mike@mikegembarski.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 03, 2023 -

Irvine Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

December 02, 2023

The service is great . I can always feel excellent customer services . Laura is an excellent advisor very helpful . More

by jfoshee314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clemente
Dec 03, 2023 -

Irvine Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

December 02, 2023

Very quick and efficient. Service folks were very friendly. I was very happy. Thank you so much! I will be back More

by RJDGATOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Irvine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Frank's Irvine Subaru!

December 01, 2023

I’m 80 yrs old and a proud Subie owner…your staff has treated me well and with respect…people still tell me how much they love my automobile always More

by PELTZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Irvine Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 01, 2023

I trust Subaru to take excellent care of my 2003 Outback. Everyone is peasant and helpful. And you have great coffee! More

by DEADENTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Irvine Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 01, 2023

Friendly , knowledgeable , helpful Make it easy to make an appt. I love my Impreza, it is a safe and easy to maneuver car and is “cute “. More

by MARYC25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Irvine Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 30, 2023

Clemente was very helpful in getting the parts I needed ordered. Thus was the 4-5th time in for the same issue so appreciate this getting ordered. Clemente is always professional, courteous and helpful. More

by evaesmaeili1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clemente
Dec 01, 2023 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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