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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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December 13, 2023

I have been a service customer since my original 2015 Outback purchase. I returned to Irvine Subaru to purchase a second vehicle. More

by GINAPAQU03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

December 13, 2023

The service advisors at Irvine Subaru always explains the situation in detail. They offer reasonable advice, very considerate of people's time. When there is a mistake, they do their best to rectify. I defin More

by swsetiadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

December 13, 2023

Sebastian and his team are wonderful. Outstanding, friendly, punctual service. Great communication on the status of my car and what needed to be fixed. I will continue to bring my car he More

by susan34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Medina
Dec 15, 2023 -

Irvine Subaru responded

Hi Susan, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2023

Wait was a little long and it was unclear where the line should be forming up. More

by HLN.WYNN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel?
Dec 15, 2023 -

Irvine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2023

We love Irvine Subaru! We have been loyal customers for over 11 years and have purchased 4 Subarus from them. This speaks volumes about their care and customer support More

by PATRICIAWELCHFOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Flores
Dec 15, 2023 -

Irvine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2023

Laura and the service team are awesome. I always feel in great hands. Super communications. Super professional. More

by BRUCEWOOD_LV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the Service Team.
Dec 14, 2023 -

Irvine Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 11, 2023

FRIENDLY, FAST AND PROFICIENT AND A REQUIREMENT TO UTILIZE 15 WORDS IS PROBABLY WHY I WON'T ANSWER ANY MORE OF YOUR SURVEYS. More

by mountainmanmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Irvine Subaru responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 10, 2023

After my warning light notified me I needed to check my tires, Subaru fixed the puncture due to a nail. I only had to wait 20 minutes. That warning light was the best. More

by trayer123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember
Dec 13, 2023 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 09, 2023

My Forester has not seen another shop in 9 years and I keep coming back. More

by bernd_scheuchl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

December 09, 2023

Service advisor, Laura, listened carefully to my concern, then made sure that my Subaru was fixed 100%+++! More

by HERBS7040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope to be of service to you again! Take care!

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