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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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December 17, 2023

My daughter came in for only an oil change and then ended up paying $183. Other things were added to the service without her fully knowing. Is this the norm to take advantage of kids who don’t know about the More

by DL
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Calvo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Irvine Subaru responded

My name is Crystal Ries, Customer Care Manager at Frank's Irvine Subaru. Thank you for being a customer with us, I'd like to discuss with you more about your experience at Frank’s Irvine Subaru. Here is my direct contact info - (949) 547-2098 or crystalr@irvinesubaru.com I hope you have a wonderful day and I look forward to speaking with you.

December 16, 2023

No shuttles more than 5miles. Service advisors not knowledgeable. Charging for tire rotation. Seems like some things should just be customer service. Especially if car was purchas More

by doriont13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
2 other advisors not listed
Report | Print
Dec 21, 2023 -

Irvine Subaru responded

My name is Crystal Ries, Customer Care Manager at Frank's Irvine Subaru. Thank you for being a customer with us, I'd like to discuss with you more about your experience at Frank’s Irvine Subaru. Here is my direct contact info - (949) 547-2098 or crystalr@irvinesubaru.com I hope you have a wonderful day and I look forward to speaking with you.

December 15, 2023

Great staff, helpful, knowledgeable, keeps you in the loop with time frame on service for car More

by ssned25271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Flores
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Dec 16, 2023 -

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 15, 2023

Exceptional service, prompt responses, knowledgeable staff, friendly demeanor, efficient problem-solving, exceeded expectations, highly recommended! More

by aryamchica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clemente and Rafael
Report | Print
Dec 16, 2023 -

Irvine Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 15, 2023

Laura Flanagan is one "Awesome" Service Advisor! I know that I'm in good hands when she handles my service at this dealership. More

by gbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope you continue to choose us for all your automotive needs! Take care!

December 15, 2023

Laura was great. She listened to my problem and was able to get it fixed in a timely manner. More

by KLOHALLORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. Our team is available should you require any extra help.

December 15, 2023

Everyone was very friendly. Sebastian and Laura were both very helpful. The waiting room was very comfortable. More

by runjill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Frank's Irvine Subaru as your first choice for service!

December 14, 2023

The woman that helped me was awesome! Super nice and attention to detail. She communicated very well. More

by lee.anglada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name.
Report | Print
Dec 16, 2023 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. Our team is available should you require any extra help.

December 14, 2023

Clemente is always friendly, courteous, and efficient. Texts to inform when the servicing is done makes it easy. When longer services have been completed, the courtesy car has been very welcome. More

by Roadtrip Girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clemente
Report | Print
Dec 16, 2023 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope to be of service to you again! Take care!

December 14, 2023

always great service,Evelin was new to me, yet her time spent with me was to the point, she got me in and out of the dealership with ease. Irvine Subaru has always taken care of my service for over 4 yea More

by johnmercola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelin
Report | Print
Dec 16, 2023 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. Our team is available should you require any extra help.

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