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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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December 25, 2023

I always get the best service from Laura. I have 3 friends that now bring there cats in too More

by larry_mccallumx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

December 25, 2023

Always top notch customer service and explanations I can understand. Comfortable waiting area. Allows pets. More

by bkuhns0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Irvine Subaru responded

Hi, thank you so much for your positive comments about Frank's Irvine Subaru! Safe travels!

December 25, 2023

Follow through on commitment. Fixing mistakes when necessary, does not overpromise. Very good overall experience. More

by swsetiadi
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Flores
Jan 06, 2024 -

Irvine Subaru responded

We really appreciate your great feedback! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

December 24, 2023

I agreed with you service department on what was needed and what could wait. Thank you! More

by nickpop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Medina
Dec 26, 2023 -

Irvine Subaru responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 24, 2023

Great service from Leo and technician! Prompt, efficient, timely, and friendly service. Thank you very much! More

by ruecambon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Dec 26, 2023 -

Irvine Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope you continue to choose us for all your automotive needs! Take care!

December 23, 2023

Always friendly, great waiting room and variety of amenities, time estimates for car completion are very close. More

by Katrina_Bickell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2023 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 23, 2023

I’ve purchased two vehicles from this dealer and have complete confidence in their professionalism and honesty More

by pat.allen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2023 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 23, 2023

The service took a significant amount of time. The employee did a poor job of explaining what services were performed, I had to ask several questions. When I got in my car after, the passengers si More

by bklepacki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Irvine Subaru responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out to Carissa Sanchez at carissas@irvinesubaru.com and we will do our best to make this better. We hope to hear from you soon.

December 22, 2023

The waiting room was well-maintained and stocked with drinks and snacks. My service advisor kept me informed of progress on my car. I appreciated his accompanying me to my car. More

by philker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! Safe travels!

December 22, 2023

I got rapid and courteous response at my Subaru Service Center. They answered all my questions and efficiently handled my situation. More

by jpeyes@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 28, 2023 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope to be of service to you again! Take care!

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