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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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December 30, 2023

Prompt very friendly and honest. My service representative Sam was excellent! She communicated clearly and was very kind and friendly. More

by annhpan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 04, 2024 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope to be of service to you again! Take care!

December 30, 2023

I have purchased three cars from this dealership in recent years. Their service department provides very high-quality work. Their service representatives are very efficient, competent and professional. More

by MIKEPEAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2023

They didn't try to upsell me on any repairs, which was a pleasant surprise. It builds trust. More

by PEACE741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo
Jan 04, 2024 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2023

Clemente at the front counter made sure I received the best service possible. He greeted me with a smile and a sincere interest in why I brought my '21 WRX base model to Irvine Subaru that morning. He kep More

by dlellis0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2024 -

Irvine Subaru responded

Thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Frank's Irvine Subaru!

December 30, 2023

always a pleasure going to Irvine Subaru, people are very easy to work with and everything is done in a timely manor More

by petesaborofan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much again for choosing Frank's Irvine Subaru as your first choice for service!

December 30, 2023

Laura was very good at listening to the issues I explained and working to get them addressed. Her communication was great and the service was performed quickly. More

by Don Frederickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Irvine Subaru responded

Hi Don, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope to be of service to you again! Take care!

December 29, 2023

Fast, efficient, accommodating, and great with communication. Lastly, they put the customer first. Their are the best. More

by SAMCOKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam in service.
Jan 04, 2024 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2023

This dealership has a top notch team led by Service Manager Sebastian Calvo. Irvine Subaru’s Service department has expanded and improved under Sebastian’s leadership. Laura Flanagan a service adviso More

by ScottoD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Farey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario, Bryan, Ed, Sebastian, Aaron
Jan 04, 2024 -

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

December 29, 2023

Sam is always helpful in the service department, friendly- great communication. She makes sure I know what to expect for the next service appt also. More

by velaluna14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam and Clemente
Jan 04, 2024 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 28, 2023

Great service and attention toward the customer. Quality and efficient care provided. I highly recommend this dealer. More

by D
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2024 -

Irvine Subaru responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.

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