Irvine Subaru - Service Center

We own Subarus because of the phenomenal service our 2017 Outback and 2019 Forster receive at Frank’s Subaru of Irvine. They have exceeded every expectation. Over the last 20 years we’ve owned Mercedes, Lexu Outback and 2019 Forster receive at Frank’s Subaru of Irvine. They have exceeded every expectation. Over the last 20 years we’ve owned Mercedes, Lexus, Infinity and Hyundai. Non of these dealers provided the level of service of Irvine Subaru. In a word, we TRUST them and know that they will always do right for their customers and vehicles. Buy your Subaru anywhere but get it serviced at Irvine. More

Like all dealers it is pricey. But, I figure since it is a 40k car I want to make sure things are done right. Irvine Subaru does it right. But, I figure since it is a 40k car I want to make sure things are done right. Irvine Subaru does it right. More

Rafael was super helpful. I brought in my car on Saturday, Dec 30, but the technician was unable to complete trouble shooting for the source of the parasitic drain in my car’s I brought in my car on Saturday, Dec 30, but the technician was unable to complete trouble shooting for the source of the parasitic drain in my car’s battery. Glad that Rafael offered the option of leaving my car at the shop. He addressed my concern of jumpstarting again if I took it home, and I was provided a loaner for the weekend. Battery issue got resolved on the next business day, Jan 2. Job well done! Thank you all for the wonderful service. More

I had an ongoing issue. A Master Technician was able to explain what was the actual problem. A Master Technician was able to explain what was the actual problem. More

This dealership spends a great deal of effort creating an atmosphere of confidence and respect. atmosphere of confidence and respect. More

Great service, good communication, honored an extended warranty that just expired. Only complaint is that the wrong sticker showing mileage/date for next recommended service/oil change was placed on my wi warranty that just expired. Only complaint is that the wrong sticker showing mileage/date for next recommended service/oil change was placed on my windshield for the second time. More

The service was quick and efficient. The staff were very friendly and helpful. It was a good experience. The staff were very friendly and helpful. It was a good experience. More

Easy and convenient appointment scheduling. Professional service done on time as promised, with advisor keeping me up to date on the progress. Professional service done on time as promised, with advisor keeping me up to date on the progress. More

The process was fairly quick and easy. Our service advisor was Laura and she was very straightforward and helpful. Our service advisor was Laura and she was very straightforward and helpful. More

I received a $89. 95 oil change and tire rotation coupon via e-mail. I thought this would be a great deal seeing I needed a tire rotation being I haven’t had one since 95 oil change and tire rotation coupon via e-mail. I thought this would be a great deal seeing I needed a tire rotation being I haven’t had one since I bought my tires. When I arrived at the dealership I explained I would like a tire rotation and oil change. I asked how long the wait would be. He quoted me 1 1/2 to one and three-quarter hours. I was waiting in the lobby for two hours. I received a text that my car was ready and proceeded to the register and paid. The guy told me they only did an oil change and no tire rotation. I asked him why it didn’t they do it I requested it. Needless to say I was a little upset and went outside to get my car. To my surprise, my car was not there, the guy at the register went back to the mechanic area searching for my car. 20 minutes later my car pulled up to where I was standing. I was also told if I wanted to wait, I can get my tires rotated and a car wash but it would be 40 minutes. I explained to him it was supposed to be done anyways . If this was the first time, I had a problem with this dealership it wouldn’t be a big deal. But this seems to be the norm. Almost every time I have been in. I’ve had an issue with something or another. It’s to the point where I expect some type of failure each time I go in. More