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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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January 10, 2024

Sebastian went above and beyond to try and help! Only one issue to be addressed in the future; it would be nice if the service folks did not change the seat position in the driver's seat. There is More

by michaelcolgan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 09, 2024

I brought my car in for service and waited. Service was performed in a timely manner. More

by HFOSINSKI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember the employee's name.
Jan 10, 2024 -

Irvine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 08, 2024

Great service. Would definitely recommend this dealership for purchasing and maintenance. The service was fast More

by tamaralynnkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Irvine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 08, 2024

I appreciate Laura Flanagan's attentiveness and attention to details. Look forward to working with her again. More

by greatlawngm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

January 08, 2024

Difficulty setting up appointment for a recall and once it was, they still did not have the parts so I had to re-schedule. Once rescheduled, options were not given as to the service that was also needed. N More

by kim67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
Jan 11, 2024 -

Irvine Subaru responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to Carissa Sanchez at carissas@irvinesubaru.com so we may identify ways to improve your experience.

January 07, 2024

Fast and reliable service. Customer service is top notch. I’m Never disappointed. With their service. More

by PRIMARYPORT663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Frank's Irvine Subaru!

January 07, 2024

Always prefer using dealership. And I am able to wait for my car. Not too far a drive More

by sweetvrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Jan 11, 2024 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Frank's Irvine Subaru!

January 07, 2024

The service department has in my opinon done an exceptional job both on routine maintenance and maintenance outside of warranty work ie. broken windshield and broken wire harness. Keep up More

by LARRYMARSHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Flores and Rafael Medina
Jan 11, 2024 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. Our team is available should you require any extra help.

January 07, 2024

The service department is friendly, efficient, and knowledgeable. The service writer who helped us listened and addressed our needs. More

by JONAYRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Medina
Jan 11, 2024 -

Irvine Subaru responded

Hi Jonayran, we really appreciate your great feedback! Thank you so much for choosing Frank's Irvine Subaru as your first choice for service!

January 07, 2024

Sam is the best advisor I have ever dealt with. What a great employee. She kept her commitments, called exactly when she said she would. I would give her 10 stars if I could. More

by RADERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelo Sileoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Ernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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