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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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January 19, 2024

The amenities are top notch no better dealership in SoCal. I love the complimentary coffee and snacks, as well as the MASSAGE CHAIR! More

by SHAHABNAHID921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2024

Excellent service. I drive all the way to Irvine even though I have a subaru dealership closer to me because of their good customer service. More

by JB_0605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clemente and Sam
Jan 19, 2024 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

January 18, 2024

Irvine Subaru has been one of the best car dealerships I have ever had the pleasure of doing business with. The customer service and technical expertise on my 2017 WRX and my 2020 WRX/STI is unsurpassed. A More

by SHENLONGGUNDAM2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Ernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raphael,Sam, Clemente, Evelyn, all the mechanics and simply all the staff here @Irvine Subaru are the best. A great team work dealership. Thank you for always treating me like family.
Jan 24, 2024 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership!

January 18, 2024

Excellent customer service and Sam was very kind to me and explained the services my truck needed.:) More

by TAPIA84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 19, 2024 -

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 17, 2024

I came on a Friday without an appointment, so service wait was longer than usual, but there is a very comfortable waiting area and snacks. The service department always takes good care of my car. More

by GENININA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Jan 24, 2024 -

Irvine Subaru responded

Hi, we really appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Frank's Irvine Subaru!

January 17, 2024

Brought my car in last week for oil change and to have a whirring sound in rear tires checked. Was told the whirring sound would need to wait for a ‘tech master’. I had to bring it in this week again where More

by cpatt43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Flores
Jan 19, 2024 -

Irvine Subaru responded

Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us at Carissa Sanchez carissas@irvinesubaru.com and we will do our best to make this better. We hope to hear from you soon.

January 15, 2024

The service reps were very helpful. They spent a lot of time trying to solve an issue with the car and phone comunicating or lack of. More

by spoode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

January 15, 2024

It was timely check in and the service. It was also accommodated to my special request. More

by INNA.LYUBEK
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Irvine Subaru responded

Hi, thank you for sharing your positive experience! We hope to be of service to you again! Take care!

January 15, 2024

The best service I’ve ever had, my salesman, Tim Allen, was over and beyond helpful in setting up my remote start on my car. He took the time to set up my phone and explain how it all works. Honestly the b More

by cabo40ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Irvine Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership!

January 15, 2024

Great people, Great specialists doing Great job at the Great dilership in Irvine Subaru! And I thank them a lot! More

by MIKEVORONEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership!

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