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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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January 21, 2024

Sebastian Calvo is amazing, willing to help me all the way. Thank you, very grateful with you Sebastian. More

by LIDIAPIVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Irvine Subaru responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 21, 2024

Always great service and done on time. I like the car wash service too. Very good customer service. More

by pgossmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 24, 2024 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope to be of service to you again! Take care!

January 21, 2024

I feel as though I’ve already filled out this survey. Service center is friendly and on time I imagine their more expensive then “Joe’s Auto Service “ down the street, but my expectation is Subaru Servi More

by AVERY.FUNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Irvine Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 21, 2024

Easy to schedule an appointment. Quick service. Highly recommended. My wipers were streaking and I wasn't about to spend 70 dollars on a replacement. Laura mentioned mine were still More

by jeffrey.yamamichi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Irvine Subaru responded

Hi Jeffrey, we really appreciate your great feedback, we are happy to hear about your positive experience and look forward to your next visit!

January 21, 2024

Always great, easy and efficient for service. Sam was great and communicated along the way as we waited. Quicker turnaround than expected too. More

by pat47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam in service
Jan 24, 2024 -

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

January 20, 2024

They are always on time and get me out early. Everyone is pleasant and helpful. Also, great snacks! More

by FISHHEAD54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Irvine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

January 20, 2024

Great job and very fast service. Very friendly customer service and very knowledgeable staff thanks More

by burell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Irvine Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2024

Still waiting for word from your service manager regarding the paint on my car's hood. It wasn't't there when we purchased the car in February of last year. More

by LEGEREJF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Irvine Subaru responded

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to Sebastian Calvo at sebastian@irvinesubaru.com or (949)837-3500 ext 121 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

January 19, 2024

What I thought was major repair was minor, a new battery and home I went. Driver picked me up at house to get me back to dealer. All good with my car. Thanks for the follow up. Doris U. Palden-Matacek More

by dorispalden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2024

Easy to schedule appointment. Work was done correct and explained. Customer service was polite and helpful with any questions or concerns. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Irvine Subaru responded

Hi Jason, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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