Irvine Subaru

great dealer for excellence in sales and returning This dealer does everything right for me . Simple quick. Good to build your car in color and wait and have Des. Order it for u.she is the one . Fro This dealer does everything right for me . Simple quick. Good to build your car in color and wait and have Des. Order it for u.she is the one . From first time to repeat buyer to old , she can handle it and get u in a safe car.lots of dealerships will not have the simple sale u will get here.highly recommended to see them in irvine and on the web . More

Welcome to Friendly California! My daughter is moving from MD to CA and a friend sent me to Irvine Subaru - best think anyone could have done for me, considering buying a car can be My daughter is moving from MD to CA and a friend sent me to Irvine Subaru - best think anyone could have done for me, considering buying a car can be quite stressful.. Well Desiree of Irvine Subaru knows not just how to do business, but to ensure that the customer never goes anywhere else...She has been knowledgeable, friendly, honest and extremely helpful in getting my daughter the car she loved (Subaru Outback) in exactly the colour she wanted and the right package, still keeping us within our budget. It is a great place to buy/lease a car and I would recommend them without reservation. Keep up the good work! More

Worst service department and dealership I've been to I brought my 2010 Outback to get serviced there a few weeks ago. I was checked in and told I would receive a call the next day with the diagnosis for I brought my 2010 Outback to get serviced there a few weeks ago. I was checked in and told I would receive a call the next day with the diagnosis for my car. I did receive a call the next day (Friday). They told me the part would be in on Monday and would take 2 hours of technician time. I heard nothing Monday or Tuesday. I called them on Wednesday to find out where my car was. First, nobody answers the phone at the service department (typically). You get put into a queue. On Wednesday I sat in the queue for 25 min. with nobody in front of me. After 25 min. I got recirculated by the phone systems and put back into the queue. After another 10 min. of waiting I hung up. I tried 3 other times to call them that day but to no avail. Then on Thursday I tried again. I finally got someone on the phone who said they would check with "your service manager" about my car and call me back. Of course nobody called me back. So, on Friday morning I started again. Again, I got someone who said they would call me back with a status but 5 hours went by, no call. On Saturday I tried again. I got someone on the phone who promised me they would call me back with the status update. When they did they told me the technician was just finishing up and I could probably pick it up Monday! I didn't bother asking why it would take another couple of days if they were finishing it up. Anyway, I waited patiently. I called them again on Monday to find out if my car would be ready. The service representative said, again, "I'll call you back with a status" but again, 5 hours no status. I tried to call them again and again get put in the queue. So, I tried requesting the dealership general manager by going through the sales department. I then got transferred to his voicemail, which, of course was FULL! So, I still have no idea why a 2 hour install and a 2-day part ship has taken them 1.5 weeks. I can't even believe this dealership stays in business. It's almost funny how badly they are treating their customers. It's pretty simple really, you put the due-date in the computer when you check a car in. They if you need the car longer, you call your customer and let them know why and when they might expect their car. If you don't make the second deadline then you call them again and so forth. Not rocket science just good business. Irvine Subaru has some major problems. I suggest going to Costa Mesa or another dealership... More

service Just had our 2015 forester serviced. Service department was pro no waiting we were in and out in a timely manner. Would Highly recommended this deale Just had our 2015 forester serviced. Service department was pro no waiting we were in and out in a timely manner. Would Highly recommended this dealership for sales and service. More

Great Experience Buying a car from Frank’s Irvine Subaru was the best car buying experience ever! This is what my wife told Marcelo, the Salesman and I totally agree Buying a car from Frank’s Irvine Subaru was the best car buying experience ever! This is what my wife told Marcelo, the Salesman and I totally agree with her. I have searched several dealership inventories and I got prices and option to reserve a car or order one. Irvine Subaru had the car. I got the price, everything itemized. I decided to go and inspect the car. After inspection and test drive we have decided to buy. Marcelo, the salesman, is polite and patient. He knows SUBARU cars. He answered all my questions and added other important information about the car. And everything he told me about OUTBACK makes sense. He also presented the Service Department. Paperwork was quick and easy. No hassle. The car was ready for us – perfect clean. No problem found. Car inspection, test drive, trade-in old car, paperwork was done in less than 90 minutes. I am very happy that I have purchased the car from Irvine Subaru. They have a very good team. Traian Olteanu More

Great Family like Dealership Desiree helped me get out of my jeep into a 2015 STI, she set everything up so when we came in at 1:00pm we were out the door driving back home by 2:0 Desiree helped me get out of my jeep into a 2015 STI, she set everything up so when we came in at 1:00pm we were out the door driving back home by 2:00pm. She was so professional, always calling and letting us know she will find the best deal. She did. Thank you Tyler and Brit More

That Was Easy .. 1st Subaru ever and I love it. What a fantastic experience - easy too. I went to Irvine Subaru dreading the whole car buying process, I just thought 1st Subaru ever and I love it. What a fantastic experience - easy too. I went to Irvine Subaru dreading the whole car buying process, I just thought that's how it was. Not so. I left happy and surprised just how easy they made it. Everybody was friendly and went at my pace. Desiree went over all the details and made it comfortable and understandable. Great Car! Great Staff! More

Easiest car buying experience Working with Desiree through internet sales was the best car buying experience I've ever had. I had talked to several socal dealerships and her custom Working with Desiree through internet sales was the best car buying experience I've ever had. I had talked to several socal dealerships and her customer service and price were both the best. By far. It was seamless, and leading up to the deal it almost seemed too good to be true. But as I was driving off in my brand new Subaru WRX I was just thinking of how great Irvine Subaru is. Go here! More

All Around Great Experience Staff was very professional, helpful, friendly and accommodating. There was absolutely no pressure or tricks. My sales person came in during his off Staff was very professional, helpful, friendly and accommodating. There was absolutely no pressure or tricks. My sales person came in during his off time work with me. I have purchased several vehicles over the years and this was my best car buying experience by far! More

Subaru Purchase Having purchased a 2011 Outback 3 years ago I have been so impressed with the car that when we decided to replace our 2009 Mazda CX9 We decided to get Having purchased a 2011 Outback 3 years ago I have been so impressed with the car that when we decided to replace our 2009 Mazda CX9 We decided to get another Outback. I took my Mazda to CarMax to get a cash appraisal and then began searching dealer inventories on the internet and requesting price quotes. I had just told my wife, before leaving for a walk, that I intended to wait through the weekend and resume my search on Monday. Upon returning I found I had received an e-mail from Desiree Farey @ Franks Irvine Subaru w a quote for a 2014 Outback with the exact equipment packages we wanted. it was the lowest price quote we had yet to receive and in line with Kelly Blue Book recommendations. I contacted her by phone told her I was 40 miles away and wanted to resolve any issues prior to driving to Irvine, that I had a trade-in and questioned if she would match the quote I had, her response was no problem. When I said I wanted to take advantage of manufacture's 0% finance again no problem just do a credit app over the phone and have approval by the time we got there. We left our house @ 11:30 am every thing went as promised with no haggling, no pressure, and the sale was completed and we were back home before 3:00 pm. It was my most pleasurable, stress free car purchasing experience to date. More