Irvine Subaru

Quick and efficient. Everyone at the dealership is very helpful and professional. We feel very comfortable in having our car serviced there. The waiting room is comfort Everyone at the dealership is very helpful and professional. We feel very comfortable in having our car serviced there. The waiting room is comfortable. We like looking at the new models. More

Recall of radio I took my 2018 Subaru in 3 times to replace the radio which blacked out. The first time they replaced it my SiriusXM Radio did not work. I called Si I took my 2018 Subaru in 3 times to replace the radio which blacked out. The first time they replaced it my SiriusXM Radio did not work. I called Sirius and they told me the Radio ID belonged to another person. Subaru put someone else's radio in my new Subaru. I took it back and they said they put a new radio in and fixed it. I spent an hour on the phone with Sirius Radio. I took it in a 3rd time and waited 2 hours and they told me they were replacing my radio with a new radio. After 2 hours I looked up the radio ID and it was the same radio. When I called they said they did not replace the radio and the service manager promised to call me back with an explanation - my friend witnessed the conversation - they never called me back. So confused I gave up. The 4th time I went to the dealer for service: I took my car in for service and they always walk around the car to mark any dings or dents. My car did not have any. When my service was done I jumped in my car and did not walk around to check it (my fault). I made one stop on my way home and noticed a large 5 inch scrape on my bumper. I was so upset since I am always so careful with my car. I gave up because I knew they would deny it and since they lied about my radio I did not have confidence that they would admit fault. My advice is do not go to this dealership. Look up other reviews - they are all not good. I'm sorry to leave this but the scrape on the bumper was the last straw! (I gave 5 stars for friendliness - they are friendly but not honest) More

Excellent customer service This is a very friendly and informative dealership. Mike was excellent. And patient as we asked questions regarding our purchase of an outback for ou This is a very friendly and informative dealership. Mike was excellent. And patient as we asked questions regarding our purchase of an outback for our nephew. I highly recommend this dealership and I highly recommend Subaru as a car. This is the first time I’ve ever purchased a Subaru and I wish I’d known about them earlier as I would’ve purchased one for myself More

Happy Customer Clean and easy transaction, just the way I like iI. A great group of people work there with great attitudes. Will return in the future. Clean and easy transaction, just the way I like iI. A great group of people work there with great attitudes. Will return in the future. More

Subpar Treatment After bringing my car in, I did not feel the dealership did all they could to resolve an issue they could not recreate. When I pressed further, I felt After bringing my car in, I did not feel the dealership did all they could to resolve an issue they could not recreate. When I pressed further, I felt like I wasn't taken seriously and have decided to not use this dealership as my dealer of choice. More

Absolutely Horrible Treatment I went to pick up my new Subaru Crosstrek from Subaru of Irvine, as it was having a bike rack installed on the roof and they literally sold my car to I went to pick up my new Subaru Crosstrek from Subaru of Irvine, as it was having a bike rack installed on the roof and they literally sold my car to someone else!! No apology, no remorse, just matter of fact from the manager " Oh well". I called Subaru corporate to file a complaint and found out that the automaker can do absolutely nothing. Dealers are free to treat people as horribly as they like with no consequences. Unbelievable. I have no intention of ever buying a new car again. I don't ever want to deal with dealerships or salespeople again, its such a nightmare. More