Irvine Subaru

Manager and technician were responsive to locate problem and resolve the issue. Loaner car was provided from start to finish. and resolve the issue. Loaner car was provided from start to finish. More

I always like Irvine Subaru because the service is great. I usually work with Laura Flanagan who is the most efficient and professional service person I have ever dealt with. On this particular day she was n I usually work with Laura Flanagan who is the most efficient and professional service person I have ever dealt with. On this particular day she was not available so I worked with Clemente. He was very good and arranged for a rental car for me because I was having the 90K mile service. Anyway, it was fine but the car was done in less than 4 hours and while I was very pleased, I didn't realize I would have temporary charges on my credit card for the car rental. I picked up my car and it had been washed, however, it was a hot day and the windows were not cleaned very well so I had to redo them when I got home. Plus I didn't understand the rental car charges because Clemente did not explain this to me. So I called the dealership and asked for Laura. She called me back that afternoon and explained everything and I was relieved. I do love this dealership but I much prefer to deal with Laura Flanagan. Also, Clemente did not really explain all of the charges very well. I believe that Laura would have given me a better discount and next time I will be sure and deal with only her. More

I continue to look at hybirds. Anxious to view the new Prius at The LA Auto Show. It will probably be too small! Sad that Subaru continues to drag their feet. My family has purchas Anxious to view the new Prius at The LA Auto Show. It will probably be too small! Sad that Subaru continues to drag their feet. My family has purchased five vehicles from Irvine Subaru. Our continued loyalty is more about the excellent service we have received over the years, than the cars themselves. Toyota's hybird technology should be shared with Subaru. The EV's are! For now, we will just keep our two Forester's on the road. The three best things about Frank's Irvine Subaru are people! Sebastian, Laura, and Clemente. More

Easy to make an appointment. job was done when promised, & Concierge was very nice/friendly. job was done when promised, & Concierge was very nice/friendly. More

I’m very pleased with this dealership because I get excellent service and a great place to wait for my car. I also like the fact that the service person text me to let me know my car is being worked on excellent service and a great place to wait for my car. I also like the fact that the service person text me to let me know my car is being worked on. More

service was excellent. Completed first oil change and inspection of my new Subaru Outback Onyx XT. Completed first oil change and inspection of my new Subaru Outback Onyx XT. More

Honest, reliable, and very courteous staff. My Subaru's are always clean when i pick them up! My Subaru's are always clean when i pick them up! More

Service Advisor Sam Flores was superb! She explained that will be done and on time! She explained that will be done and on time! More

Stacy and Sebastian in the service department are the best! I appreciate them both for helping me out best! I appreciate them both for helping me out More

There were some hiccups at the beginning since I wasn't able to get a loaner despite needing one, and I was given a price for my repair higher than the one I'd been quoted initially, but once the loaner wa able to get a loaner despite needing one, and I was given a price for my repair higher than the one I'd been quoted initially, but once the loaner was settled and they were able to match the original price everything went smoothly. Everyone was very friendly. More