Irvine Subaru

The service advisor that checked us in was so rude. Never said hello never addressed us. When we asked a question about our car his response was “I wouldn’t know I don’t drive a Subaru and I never woul Never said hello never addressed us. When we asked a question about our car his response was “I wouldn’t know I don’t drive a Subaru and I never would”. The entire transaction felt like we were bothering him. When we picked up the car the lady that checked us out was a lot better, but based on the first guy we will be driving to Oceanside for future services. More

My regularly scheduled service was completed in a very efficient manner. My technician was very friendly and addressed my concerns.. efficient manner. My technician was very friendly and addressed my concerns.. More

Fast, efficient well-priced service. Very fast, half of the estimated time. My experience at Irvine Subraru has always been good. Very fast, half of the estimated time. My experience at Irvine Subraru has always been good. More

I arrived at 9am for a 9:15 appointment to have the battery checked. It was found to be bad and needed to be replaced. At 10:34am, I received a call to say it was ready. That’s a long time to change a battery checked. It was found to be bad and needed to be replaced. At 10:34am, I received a call to say it was ready. That’s a long time to change a battery! I was not too happy about the wait. I completed the paperwork and paid and then waited for my car to be brought up. I waited and waited, then went back inside to ask where my car was. It was discovered that it was not ready! The bolt on the negative terminal had sheared off and a new bolt was being obtained from Santa Ana! I was offered a loaner and eventually left the dealership at 11:15am. Why did I have to wait so long for a battery replacement and why was I told it was ready when it was not? I have always enjoyed excellent service from Irvine Subaru but I was disappointed this time. More

The service process was easy. I waited for my car and it was ready sooner than expected. The staff was friendly and efficient. I waited for my car and it was ready sooner than expected. The staff was friendly and efficient. More

Service was prompt and thorough. Advice was given for future reference and they even helped get out a stuck seatbelt. Advice was given for future reference and they even helped get out a stuck seatbelt. More

Received all the information from Steven I needed to make our selection. Very easy to talk with. our selection. Very easy to talk with. More

I'm a long time customer, but this was the worst service I have ever had. Poor communication, no one came to update me, and I was treated poorly from the phone call to the exit ticket. A bad experience all I have ever had. Poor communication, no one came to update me, and I was treated poorly from the phone call to the exit ticket. A bad experience all around. More

I've written a commendation directly to the dealership already, but another is warranted. Leo was my service writer, and his attention to detail, level of communication, and concern for my problem was ex already, but another is warranted. Leo was my service writer, and his attention to detail, level of communication, and concern for my problem was excellent. I was pretty upset when I went to the dealership because I was "on the road" from Central California to San Clemente -- I really didn't have time for a problem. Irvine Subaru and Leo got me fixed-up and back on the road in short order. More