Irvine Subaru

Fast and reliable service. Customer service is top notch. I’m Never disappointed. With their service. Customer service is top notch. I’m Never disappointed. With their service. More

Always prefer using dealership. And I am able to wait for my car. Not too far a drive And I am able to wait for my car. Not too far a drive More

The service department has in my opinon done an exceptional job both on routine maintenance and maintenance outside of warranty work ie. broken windshield and broken wire harness. Keep up exceptional job both on routine maintenance and maintenance outside of warranty work ie. broken windshield and broken wire harness. Keep up the good work, I will recommend Irvine Subaru to other people. Regards: Larry Berman More

The service department is friendly, efficient, and knowledgeable. The service writer who helped us listened and addressed our needs. knowledgeable. The service writer who helped us listened and addressed our needs. More

This dealership spends a great deal of effort creating an atmosphere of confidence and respect. atmosphere of confidence and respect. More

Rafael was super helpful. I brought in my car on Saturday, Dec 30, but the technician was unable to complete trouble shooting for the source of the parasitic drain in my car’s I brought in my car on Saturday, Dec 30, but the technician was unable to complete trouble shooting for the source of the parasitic drain in my car’s battery. Glad that Rafael offered the option of leaving my car at the shop. He addressed my concern of jumpstarting again if I took it home, and I was provided a loaner for the weekend. Battery issue got resolved on the next business day, Jan 2. Job well done! Thank you all for the wonderful service. More

We own Subarus because of the phenomenal service our 2017 Outback and 2019 Forster receive at Frank’s Subaru of Irvine. They have exceeded every expectation. Over the last 20 years we’ve owned Mercedes, Lexu Outback and 2019 Forster receive at Frank’s Subaru of Irvine. They have exceeded every expectation. Over the last 20 years we’ve owned Mercedes, Lexus, Infinity and Hyundai. Non of these dealers provided the level of service of Irvine Subaru. In a word, we TRUST them and know that they will always do right for their customers and vehicles. Buy your Subaru anywhere but get it serviced at Irvine. More

Like all dealers it is pricey. But, I figure since it is a 40k car I want to make sure things are done right. Irvine Subaru does it right. But, I figure since it is a 40k car I want to make sure things are done right. Irvine Subaru does it right. More

I had an ongoing issue. A Master Technician was able to explain what was the actual problem. A Master Technician was able to explain what was the actual problem. More

I received a $89. 95 oil change and tire rotation coupon via e-mail. I thought this would be a great deal seeing I needed a tire rotation being I haven’t had one since 95 oil change and tire rotation coupon via e-mail. I thought this would be a great deal seeing I needed a tire rotation being I haven’t had one since I bought my tires. When I arrived at the dealership I explained I would like a tire rotation and oil change. I asked how long the wait would be. He quoted me 1 1/2 to one and three-quarter hours. I was waiting in the lobby for two hours. I received a text that my car was ready and proceeded to the register and paid. The guy told me they only did an oil change and no tire rotation. I asked him why it didn’t they do it I requested it. Needless to say I was a little upset and went outside to get my car. To my surprise, my car was not there, the guy at the register went back to the mechanic area searching for my car. 20 minutes later my car pulled up to where I was standing. I was also told if I wanted to wait, I can get my tires rotated and a car wash but it would be 40 minutes. I explained to him it was supposed to be done anyways . If this was the first time, I had a problem with this dealership it wouldn’t be a big deal. But this seems to be the norm. Almost every time I have been in. I’ve had an issue with something or another. It’s to the point where I expect some type of failure each time I go in. More