Irvine Subaru
Lake Forest, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 636 reviews
Everything was a smooth process. Ian was awesome and took care of all my needs. Would recommend my friends to the dealership!! Ian was awesome and took care of all my needs. Would recommend my friends to the dealership!! More
I am satisfied with the vehicle, and the follow up contact with James Gonzales, to explain the video controls. I driven less that 500 miles. The vehicle performs very well. contact with James Gonzales, to explain the video controls. I driven less that 500 miles. The vehicle performs very well. More
Best service. Family owned and operated. Great experience. Wonderful owners and staff. They gave me the best deal and made sure I was completed satisfied and was g Family owned and operated. Great experience. Wonderful owners and staff. They gave me the best deal and made sure I was completed satisfied and was given every instruction on how to properly operate my new Outback Wilderness. More
Best experience Exelent customer service Very helpful stuff and very friendly Definitely I am recommend them stuff and very friendly Definitely I am recommend them More
This was the easiest and least stressful car buying experience ever! Geare and Brady were so helpful, kind, and responsive. The whole process was quick, thorough and pleasant. Definitely recommend F experience ever! Geare and Brady were so helpful, kind, and responsive. The whole process was quick, thorough and pleasant. Definitely recommend Frank's Irvine Subaru! More
I cannot express enough as to what a great experience I had purchasing from Irvine Subaru. Usually, if I can just get in and out of a dealership without being there for 4-5 hours, I consider it a win. I wa had purchasing from Irvine Subaru. Usually, if I can just get in and out of a dealership without being there for 4-5 hours, I consider it a win. I was in and out in record time!! They had the color we wanted, and they matched a very aggressive local deal (San Diego) graciously. The sales manager, Dustin Martin, was personally involved and is just a super nice guy. Frank Farey was awesome and made sure the car was ready and made sure we knew everything about the car. Thank you guys so much for making this a painless transaction and for having the vehicle gassed and cleaned when we arrived. You guys rock! Bill Cooper More
This is my third outstanding & wonderful experience with Frank's Irvine Subaru. It's the reason I travel a few hours each time my lease is up for renewal & have remained a loyal customer. Desiree, her famil Frank's Irvine Subaru. It's the reason I travel a few hours each time my lease is up for renewal & have remained a loyal customer. Desiree, her family & the team treat me fairly and honestly like family -- no gimmicks! I drive away with a full & grateful heart knowing I'm in good hands & they all went the extra mile just for me! More
I have had very good experiences at Irvine Subaru over the last 4 years. Especially with Laura Flanagan she is always excellent. I wish I could say the same about Sebastian Calvo but unfortunately my m the last 4 years. Especially with Laura Flanagan she is always excellent. I wish I could say the same about Sebastian Calvo but unfortunately my most recent experience with him was the worst experience I have ever had at any car dealership service department over the last 40 years. Our outback was damaged at our last visit. The passenger door was dented and scratched which I noticed when I arrived home at about 4pm after picking up our car at 3:30 on Friday January 26. Upon seeing the damage I immediately called the service department and asked for Sebastian. I was told he has left for the day and he would call me back monday january 29th which he did. I sent him the photo and told him what had happened and the the car had no damage when it was dropped off. I called again on Tuesday and Wednesday and was told that Sebastian was still investigating. On Thursday February 1st Sebastian finally called me to confirm that our Outback was not damaged when it was dropped off but since I had not fully inspected our car when picked up he took no responsibility for the damage and accused me of lying about where the damage happened. As a 60 year old military veteran, and a local business owner I was and still am highly offended by Sebastian's attitude. The car was brought to me with the driver side facing me and since I had been to the dealership many times without any problems I did not think to inspect all sides of our car. After more phone calls and Sebastian wasting more of my time arguing with me he begrudging said he would fix it, but he made it a very frustrating and inconvenient experience from start to finish. He never apologized or took any responsibility and treated me as if I was being disingenuous about what had happened. More