Ira Toyota of Orleans

Love my new highlander I got, but the communication I've experienced and still experiencing is why I wouldn't buy a car back at this place. There were several incidents that made this car buying experience experienced and still experiencing is why I wouldn't buy a car back at this place. There were several incidents that made this car buying experience a frustrating one. 1st- When I called March 8 on the highlander I wanted it was still in transit, Oneal, who I worked with throughout everything, said over the phone and via email that my credit wouldn't be run until after I test drove the car. I filled out the application since he promised me via phone and email that after I test-drive we can take it from there. I test drove the car on Monday March 21. My credit was run on March 8 and again on March 19. This off the bat made me a little upset since they clearly said via email and phone call my credit wouldn't have been ran until after I test drive, and they ran it twice without telling me first. I decided to roll with it since I did want the car, but again this is important communication that they clearly ignored. 2nd- After I test drove the car and decided I was going to move forward with the car. Louise, their finance salesperson, was going to email me my paperwork that I signed by end of the day that I was in the dealership(March 21). March 22 comes and still no email, I think ok, maybe she's busy I'll wait till end of next day. Still nothing. I had to contact Oneal 3 times to remind her to email over my paperwork that she promised she would email over. I finally got all on March 25 and March 28 after my constant pestering. If it was going to take a week, then tell me straight off the bat. For me it was the principle, if you make a promise it was going to get done that day, fulfil the promise or at least reach out and let me know it was going to be delayed. There was no communication on her part about the delay, I had to reach out to get communication back on their side. 3rd- At closing, I paid for the Resist-All package to protect the car interior and exterior. I purchased this package with Louise. When I picked up the car, I asked Oneal if the car had the Resist-All protection and he informed me that it did not. So I paid and signed for the resist-all protection and if I didn't ask I would have paid for a service they did not perform on my car. So this really irritated me since they definitely had the time to do it, it was just forgotten about, so the ball was dropped on this. They didn't even touch the car after I test drove it as it was still dirty from the test drive as well. They offered to do the resist-all and clean the car and that it would take 5 minutes, but I don't think the resist-all protection for the interior and exterior would take 5 minutes as Oneal as mentioned. And at this point I just wanted to get my car and leave since the whole experience has been one upset over another. Now it has been 8 days since I left the dealership and I am still waiting for my refund check for the resist-all protection that I did not receive. I have to keep following up via text message every couple of days, to make sure that they didn't forget about my check like they did about my car! And I'm told it's still in processing and they do not have a time-line on when I should receive the check back? Friendly people, but horrible communication is the take-away for me on this experience. More

Be careful on service pricing. Having a headlight bulb installed cost me $45. Headlight bulb burned out. I bought new one, removed the old one, could not get the new one to seat properly, hence the dea installed cost me $45. Headlight bulb burned out. I bought new one, removed the old one, could not get the new one to seat properly, hence the dealer. Charged $45 and they used my new bulb. Be careful! Charlie More

Very pleased with the valet service and 35000 mile check up. Scheduled time was met and return was seamless. Thank you Service Dept. for a professional experience and attention to detail. up. Scheduled time was met and return was seamless. Thank you Service Dept. for a professional experience and attention to detail. More

Extremely friendly service department. Vehicle was ready well before the promised time. We requested an inspection on brakes and tires in addition to our scheduled service and inspection details were print well before the promised time. We requested an inspection on brakes and tires in addition to our scheduled service and inspection details were printed for easy reference - and they even rotated our tires at no charge. Orleans Toyota consistently goes above and beyond! More

I made an appointment for an oil change for 12:30 called at 3:30 pm they weren't ready. Told me if I wasn't going to pick it up at 5. There were plenty of appointments open I schedule for 12:30, not 2,3,4 o at 3:30 pm they weren't ready. Told me if I wasn't going to pick it up at 5. There were plenty of appointments open I schedule for 12:30, not 2,3,4 or 5pm. Totally unacceptable. I even schedule a drop off and the shuttle wasn't available. Won't do business here. More

Very happy with the service, both on the car and to me as the customer. Nicole got me in quickly, the turn around time for service was great, and I feel well taken care of! the customer. Nicole got me in quickly, the turn around time for service was great, and I feel well taken care of! More

been using Orleans Toyota for many years, have been very satisfied with their handling of the vehicle and customer service. Very polite, knowledgeable and fair. I have recommend them to many others who we satisfied with their handling of the vehicle and customer service. Very polite, knowledgeable and fair. I have recommend them to many others who were also satisfied. More

As always, the Orleans Toyota Service Department, did an excellent job. They even picked up my car in the morning, did the work, and returned it later in the day! excellent job. They even picked up my car in the morning, did the work, and returned it later in the day! More

Always have been an Orleans Toyota fan. My new tires are awesome and I love my four runner. You took such extra care with managing all of our crazy Covid restrictions by picking up my car and returning aft awesome and I love my four runner. You took such extra care with managing all of our crazy Covid restrictions by picking up my car and returning after disinfecting. I was so impressed. More

Above and Beyond! With all that has been going on during the Corona Virus pandemic I forgot to have my car inspected. Orleans Toyota sent someone over to pick up my ca With all that has been going on during the Corona Virus pandemic I forgot to have my car inspected. Orleans Toyota sent someone over to pick up my car to take it back for the inspection and regular service. I was extremely impressed with the efficiency and seamless pick up and drop off. And I appreciated the excellent communication re: additional work that needed to be done. It was reassuring to know that my car was being serviced by a team that I have trusted since 2002! More