Ira Toyota of Orleans

The vehicle we purchased is good- Toyota has always been our preferred brand. The service however from this establishment was subpar and greatly lacking. We started and arranged our talk with an experie our preferred brand. The service however from this establishment was subpar and greatly lacking. We started and arranged our talk with an experienced/seasoned salesman, given a verbal agreement that things could be done before the time we needed (which did not happen), after driving 2 hours to get there we were passed to an inexperienced salesman, they debated us on several aspects of the vehicle, were unsure about certain aspects of the vehicle, but eventually we thought we got everything cleared for the car to be delivered the following week, left our check for the cars full amount, and returned home. Little did we know they would not be contacting us to provide updates- if people are paying thousands of dollars a daily text or email update isn't much to expect, especially with a deadline. Then they failed to get things done in a timely enough manner that it caused a whole 3, possibly 4 day delay in registration. This includes documents they needed to have us sign that no one called us about, just sent an email stating they were FedExing something that needed signature- these wound up being documents we could have printed and signed and faxed or even fedexed that morning, but instead didn't arrive until that afternoon and by then it was too late for a same day turn around. So the vehicle we expected to have before our trip was not available or even in our possession, which caused extra expenses and difficulty. Finally, upon delivery of vehicle is was early in the morning and our family had sat down for breakfast, so we accepted the car, ate, and then went to go really look at it. Within the hour we noticed that a large noticeable scratch was on it that had not been there the day we purchased it. Upon contacting to ask what happened/could it be arranged to be corrected locally, etc. We were dismissed and told a previous report stated there was a scuff there. However, in the walk through video and other photos in the sales ad this was not visible. Not had it been there during our in person inspection/ test drive. I feel because we were paying in full and not financing the 40k they didn't want to waste their time with us after they got our money. Truly disappointing service. This is not a money issue, but an integrity, accountability, and customer service complaint. The deals here might be with your time, but keep expectations low. My friend who was going to purchase there & has been witness to this 3 week long debacle has decided she's going elsewhere even if it costs a little more because she doesn't want to risk similar headaches. More

Very deceiving experience . I've bought a lot of cars in my life time disappointing I've bought a lot of cars in my life time disappointing More

Not guest focused waited over an hour to be picked up had to find a ride very poor service to find a ride very poor service More

Alex was great throughout the entire process. His knowledge for the product was very helpful. He made the process of buying a new vehicle painless and a zero stress process. At no time did I feel His knowledge for the product was very helpful. He made the process of buying a new vehicle painless and a zero stress process. At no time did I feel pressure to buy a vehicle. He is an asset to IRA of Orleans. I will definitely be a repeat customer. Thank you to all involved. More

Service coordinator Tatiana is excellent. Service was rendered speedily. Waiting area was comfortable, pleasant atmosphere Service was rendered speedily. Waiting area was comfortable, pleasant atmosphere More

Trustworthy and Professional Dealership with Mr Chris & Ms Kyla on the top of customer service representatives! They are going above and beyond to ensure the maximum satisfaction for the customers! Highl Ms Kyla on the top of customer service representatives! They are going above and beyond to ensure the maximum satisfaction for the customers! Highly recommend them and the dealership for any car related concerns. More

FABULOUS! !!! From the in take desk to the auto repair man. Outstanding!!!!! I will sing you excellent customer service to everyone I know!!! Your video tha !!! From the in take desk to the auto repair man. Outstanding!!!!! I will sing you excellent customer service to everyone I know!!! Your video that was sent to me of the process cracked me up your deal ship ROCKS ♥️♥️♥️ More

Great service and Isaac's advice. My car and its new brakes made it ride like a new car. Compliments to the mechanic who worked on it. My car and its new brakes made it ride like a new car. Compliments to the mechanic who worked on it. More

Tatiana was extremely friendly, courteous, and very helpful. Worked with me understanding my budget.Everyone in the office was lovely. I will definitely be using this Toyota service location again helpful. Worked with me understanding my budget.Everyone in the office was lovely. I will definitely be using this Toyota service location again More