Back

Ira Toyota of Orleans

Orleans, MA

4.4
546 Reviews

16 O'Connor Rd.

Orleans, MA

02653

Directions

By Type

Showing 546 reviews

February 21, 2025

Always courteous. Service and repairs were done quickly and communicated thoroughly before the work is started. More

by rmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
February 13, 2025

Great service department. Easy to make appointments and people are very helpful and friendly. Thanks More

by dgt52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Assistant services manager
Feb 13, 2025 -

Ira Toyota of Orleans responded

So pleased that your visit went well and that your appointment making process was easy! Look forward to seeing you again! Marlaine Ruby Customer Relations Manager

February 13, 2025

Purchasing the car from Orleans Toyotawasa very pleasant experience. The staff was helpful and friendly and never once during the process did I feel pressured. More

by Robtcurrie1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Tullie and Geoff Giampapa
Feb 17, 2025 -

Ira Toyota of Orleans responded

Hi, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 05, 2025

Great service. Car took longer than expected, but was able to get a loaner. Jonathan provided great service More

by rocaldera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Taylor
Feb 10, 2025 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 05, 2025

The service department front end person use to be a nightmare.But they let him go...thank goodness! The present staff is friendly,informative,and a true pleasure. I've been with Toyota for decades,a More

by melissashantz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department
Feb 10, 2025 -

Ira Toyota of Orleans responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. We are always more than happy to assist you if anything else comes up. Take care!

February 05, 2025

I have bought many Toyota vehicles . You made it a pleasure easy and everyone was so helpful. Everything just fell in place with the help of Mike Tulli. I would recommend IRA toyota and More

by dianelsalois
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael tulli
Feb 13, 2025 -

Ira Toyota of Orleans responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 01, 2025

Always curtious ,, professional and on time Keep me updated as to maintenance is needed Email updates as well More

by kmonttpower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Feb 03, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 21, 2025

In and out promised time frame ,believe the coupons ! I was super happy with deal will be watching out for more! More

by Capecolleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 23, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 20, 2025

IRA Toyota Service has recovered nicely from the staff shortages it had during the pandemic. Pretty easy now to get appointments when you want them. We dropped our car off for a flat tire on Sunday, put t More

by David Surherland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anyone we’ve dealt with has been good, Tatiana Perez, Marc "Issac" Howard
Jan 22, 2025 -

Ira Toyota of Orleans responded

Hi David, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 19, 2025

Wasn't happy they stripped my oil pan plug then wanted to charge me $300 to fix it. After arguing my case, they agreed to repair it free of charge. More

by eazy74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Jan 22, 2025 -

Ira Toyota of Orleans responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. This situation does not occur very often and we are glad it has been resolved with the service department taking care of the repair for you. Please reach out if you need further assistance. Marlaine Ruby IRA Toyota Orleans Customer Relations Manager mruby@iratoyotaofhyannis.com 774-801-7029 (Orleans)

1
...