Ira Toyota of Danvers

Why make an appointment if they don’t get to you until 3 hours later? I bought tire insurance was told a slow leak wasn’t covered on 1 occasion then about a year later it happened again and then was told it hours later? I bought tire insurance was told a slow leak wasn’t covered on 1 occasion then about a year later it happened again and then was told it was covered. Very frustrating More

Tom and Cameron! You are the best. Tom- your ease in communication and quick ability to investigate and educate on detailed aspects of my vehicle was exemplary custom You are the best. Tom- your ease in communication and quick ability to investigate and educate on detailed aspects of my vehicle was exemplary customer service and so unbelievably appreciated. Not once did I feel rushed, misunderstood, or lost in translation in what was being relayed. Your candid attitude, kindness, and care were unmatched in comparison to any service experience I’ve had elsewhere. And Cameron! So down to earth, helpful, and informative. Thank you so much for putting my mind at ease in more ways than one and educating me further on my vehicle. A great team! I’ll be back. More

I would find a better place to have my/your vehicle worked on. These people are working in a sausage factory. Just look around you. They need lots of cash to keep the factory going and they will do "an worked on. These people are working in a sausage factory. Just look around you. They need lots of cash to keep the factory going and they will do "anything" to keep it running! That means anything to keep the cash flowing in. Do yourself a favor and find someone trustworthy, because these people aren't. I went in for a Tire monitor reset, i.e., (TPMS), after explaining, I just bought 4 new monitors, and 4 new tires, the monitor(S) didn't turn off the warning light. They, i.e., tire shop, told me I would need to have it done by the Toyota dealer. I explained everything to the service person at Toyota; I even showed him the tire warranty, from the tire store. Plus, I, also add, I thought the A/C was not working well. I left and came back after 6 hours and waited for my service person to tell me, I had "aftermarket monitors"on new tires, (i.e., tpms) and they couldn't turn off TPMS light, I also got "Safety Inspection", which by the way cost about $200.00 dollars. i.e.,(I just Passed my State Inspection) They found I needed a belt, brake drain, and rear brake cleaning, also A/C was leaking. I get the A/C, and vehicle, was in pretty good shape. The part that hurts, I was there to reset tire monitor and to check the A/C. and thought they would have fixed one of the two things mentioned. ONLY to find my A/C is leaking water inside the passenger side and I have a broken "Fresh air switch that is not working and the inside of car is fogging up. These people mis-led me from the start and I would not Trust ANYTHING THEY SAY! I'm from Maine and travel over 300 miles to work in Massachusetts, My car is maintained in every way possible. I wouldn't venture the long Highway with a bad vehicle, whatever you may believe, I for one will not have anyone from that dealership Touch or turn a wrench on my vehicle. Do yourself a favor, stay away from the "sausage factory" dealership! More