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Ira Toyota of Danvers
Danvers, MA
1,848 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,848 reviews
June 23, 2025
It’s has always treated me well, I’ve always enjoyed the leasing process as well as the service experience. Unfortunately with my most recent visit I was a little disappointed. My driver side window seemed leasing process as well as the service experience. Unfortunately with my most recent visit I was a little disappointed. My driver side window seemed to be scraping on something causing a weird noise. I went in for my standard oil change and dropped off my truck for them to investigate the issue. I opted out of the complimentary eco friendly car wash (just water and the big spinny rags) because I had a ladder in the back of my truck bed and I didn’t want anything to get damaged. It’s a work truck so I expect it to get dirty but I was very disappointed when I picked up the truck and found out that the driver side door was riddled with greasy marks. Like I said it’s a work truck but it being white just makes it look so much worse. When I go into peoples homes I treat the workspace like it’s my own home. so I would really hope my dealership would have mechanics who treat their clients vehicles like their own. It would have taken half a second to get a wet rag and wipe the area down but it was left dirty. Seriously disappointed and I hope to see more effort and care of my vehicle with the next visit! More
by Colbykokos
Employees Worked With
Linda
June 20, 2025
This was a great experience! Virgilio Ribota and Adolfo Cabrera make sure we had a pleasant experience. I love Ira Toyota Danvers, we drive from Boston every time we need a car Virgilio Ribota and Adolfo Cabrera make sure we had a pleasant experience. I love Ira Toyota Danvers, we drive from Boston every time we need a car and always had a great experience! More
by Gisselle Alcantara
Employees Worked With
Virgilio Ribota and Rodolfo Cabrera
June 20, 2025
Four and half hours for oil change,tire rotation, then my phone notified me the vehicle left the dealer and was 7 miles away, I have a very expensive accurate GPS tracker, it don't lie, it gave pings every 1 phone notified me the vehicle left the dealer and was 7 miles away, I have a very expensive accurate GPS tracker, it don't lie, it gave pings every 10 seconds, the girl ithat checked me in was no where to be found, she never came to get me when ready, too many excuses in ra runs scams More
by jrhandy1
Employees Worked With
Terrible
June 20, 2025
Dealership seems very honest. I was presented with a list of “problems” and my service associate went over what each one was, what would happen if I did or didn’t fix it, and whic I was presented with a list of “problems” and my service associate went over what each one was, what would happen if I did or didn’t fix it, and which were “fix now” vs. do a little later. More
by Pearlman01
Employees Worked With
Rick Harper, a very nice man, who was also the first service advisor to figure out the very easy answer to a question I’ve asked for maybe 8 years
June 19, 2025
Found some Coffee spill on the interior after service. The car was not washed at end of the service. At least they should provide car wash coupon. The car was not washed at end of the service. At least they should provide car wash coupon. More
by Raju.iict
Employees Worked With
Toyota Danvers
June 18, 2025
Tom Chase was an excellent service advisor. Very informative and professional. He was reassuring over the smallest of my concerns and well prepared with encouraging answers. Very informative and professional. He was reassuring over the smallest of my concerns and well prepared with encouraging answers. More
by vhjermyn
Employees Worked With
Tom Chase
June 17, 2025
Was very happy with the service provided to us by both the car salesman and the finance manager Absolutely love my new almost new gold certified used car. I feel safe and confident with our purchase and the car salesman and the finance manager Absolutely love my new almost new gold certified used car. I feel safe and confident with our purchase and the extended warranty gives us reassurance that we are safe and secure with it More
by Pegeth123
Employees Worked With
Bryan
