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Ira Subaru - Service Center

Danvers, MA

4.8
438 Reviews

438 Reviews of Ira Subaru - Service Center

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September 05, 2024

Michaela was so wonderful and helpful throughout my entire service process. 100/10 recommend her as your service advisor. More

by T.Driscoll1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll
Sep 07, 2024 -

Ira Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Thanks for the recommendation, and have an amazing day!

September 02, 2024

The lady who attended to me was so helpful. I also like the new waiting area they’re bigger. More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michaela Driscoll
Sep 06, 2024 -

Ira Subaru responded

Hi Jenny, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Great job and assistant at desk was wonderful. I Was happy with service. Only complaint was I was told 4 hours and took 7. More

by Mbwmh74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Sep 06, 2024 -

Ira Subaru responded

Mbwmh74, Thank you for your kind words about our service and the assistant at the desk. We are thrilled to hear you had a positive experience with our team. We apologize for the extended wait time. While we initially estimated 4 hours, unforeseen factors extended the service to 7 hours. We understand how this can be frustrating and appreciate your patience. Your feedback is valuable, and we will work to improve our time estimates in the future. If you have any further concerns, please feel free to reach out to us directly. Roscoe Robinson General Manager roscoerobinson@group1auto.com

August 29, 2024

Lyndsy Picard is extraordinary. Excellent customer service very knowledgeable if the Subaru product and maintenance More

by Pve14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Aug 31, 2024 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Yvonne was helpful, patient, and kind and exhibited an expertise in understanding the mechanical/technical aspects of the results. More

by Catrauseo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne DeJongh
Aug 31, 2024 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience with Yvonne! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

To me, they provided what I asked for for that particular situation, friendly and courteous More

by Randall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne
Aug 31, 2024 -

Ira Subaru responded

Hi Randall, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2024

Customer service representative was nice and helpful . Express service department forgot to wash my car. More

by Keith
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
Aug 28, 2024 -

Ira Subaru responded

Hi Keith, Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our customer service! I want to sincerely apologize for the oversight with your car wash. We’d love to make it right for you. Please feel free to swing by anytime, and we’ll take care of that car wash for you. Thanks again for your understanding and your feedback. Roscoe Robinson General Manager roscoerobinson@group1auto.com

August 24, 2024

Good experience with this service event. Quite honest. Yvonne is really good. They didn’t try to upsell anything and were straight fwd about an issue I had that could possibly be under warra More

by bcrovs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Aug 31, 2024 -

Ira Subaru responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2024

Yvonne was great to work kept me up to date with all that was going on. A truely kind person that was looking out me as a client. Very nice facilities whole staff was very accommodating. More

by Joegolf75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne at the service desk
Aug 24, 2024 -

Ira Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. We are always more than happy to assist you if anything else comes up. Take care!

August 19, 2024

Always a pleasant experience to visit the Subaru dealership at their new facility on 114 in Danvers, MA. People are friendly and helpful. The facility is spacious and provides for every need while w More

by ruthellencook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne at service desk
Aug 23, 2024 -

Ira Subaru responded

Hi, we're happy to hear you had such a positive experience with Yvonne! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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