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Ira Subaru - Service Center

Danvers, MA

4.8
523 Reviews

523 Reviews of Ira Subaru - Service Center

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January 30, 2025

My visit was great. The service was great. The service area is very clean with refreshments and snacks if you want them. I was in amd put quickly. More

by samsono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micaela Stoico
Feb 03, 2025 -

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2025

Very good communication . Great Service Thorough . Found multiple issues with my car and it’s now running beautifully. More

by Francegooddogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadesh Parker, Daniel Hutt
Feb 03, 2025 -

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2025

Always very professional and knowledgeable The waiting room is clean and comfortable They keep you informed about your car More

by Martmaure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hutt
Feb 03, 2025 -

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2025

They like to upcharge and waiste your time , so upcharge would be easier to push through More

by ILYAKOTOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Someone on the phone, Matthew, Alissa
Feb 06, 2025 -

Ira Subaru responded

Hello Ilya Im sorry to hear that about your experience. At Ira Subaru, we strive to provide transparent and fair pricing, and we always aim to communicate clearly about any recommended services. Our goal is to ensure your vehicle is safe and properly maintained without unnecessary costs or delays. If there was any confusion regarding pricing or time estimates, I would love the opportunity to discuss your visit in more detail. Please feel free to reach out to me directly at 978-739-8866 or dhutt@group1auto.com, and I would be happy to address any concerns you may have. We appreciate your feedback and hope to improve your experience in the future. Best regards, Daniel Hutt Service Director, Ira Subaru 978-739-8866 dhutt@group1auto.com

January 29, 2025

Service attendants were promo and attentive. Waiting room was pleasant. I wish they had more snack options. More

by Nosey
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linsey
Feb 03, 2025 -

Ira Subaru responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

January 27, 2025

Service Advisor Alyssa Particelli was very courteous and listened to my concerns seriously. My car’s rear wiper had been stuttering when used since the last three years and it was annoying. Back then they More

by Dhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Particelli
Jan 31, 2025 -

Ira Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 25, 2025

The staff is pleasant and knowledgeable. The service is excellent and the coffee is delicious. More

by Vharshbarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, Chris Shields, Micaela Stoico
Jan 27, 2025 -

Ira Subaru responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 24, 2025

Pleasant exceptional service in a timely manner. Found nail in tire and quickly fixed it. The cleaning service was extraordinary. More

by char
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gnas
Jan 26, 2025 -

Ira Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

January 18, 2025

Everyone was great: Service Advisor Michaela Driscoll and Scott Coughlin, who was kind enough to brave the awful cold to show me a Forester Touring. And Sammi, your courtesy driver, is a great ambassador for More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
See my comments., Destiny Velasquez, Daniel Hutt, Alison Mitchell, Andrey Vasilyev
Jan 19, 2025 -

Ira Subaru responded

Hi Judy, we're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

January 17, 2025

The service advisor was very professional and kept me informed the intire time I was at the dealership. Her nana- Michaela Driscoll. More

by Jgtatum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll
Jan 18, 2025 -

Ira Subaru responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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