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Ira Subaru - Service Center

Danvers, MA

4.8
438 Reviews
Call Service Center (978) 739-8850

438 Reviews of Ira Subaru - Service Center

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September 14, 2024

Great user experience. Yvonne was awesome and very helpful during my service experience. Thank you. More

by pdreiley16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne
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Sep 16, 2024 -

Ira Subaru responded

Hi, we're happy to hear you had such a great experience with Yvonne! Feel free to reach out to us if you need anything. Have a wonderful day.

September 13, 2024

Great service, quick, polite and informative. Matthew very attentive. Waiting room clean and stocked with refreshments. More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Sep 16, 2024 -

Ira Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 12, 2024

Informative, thorough, trustworthy! Great staff, nice facility. Would recommend to friends and family. Thanks for great service More

by Tanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela
Report | Print
Sep 14, 2024 -

Ira Subaru responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 11, 2024

The customer service representative was great. But wish the service was a little bit faster More

by VERNEUSPIERRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Owen's (
Report | Print
Sep 13, 2024 -

Ira Subaru responded

Thank you for your feedback! We're glad to hear that our customer service representative provided a great experience. We appreciate your patience and will use your input to work on improving our service speed in the future. If there's anything else we can assist you with, please don't hesitate to reach out!

September 11, 2024

Yvonne was the best! ! Didn’t meet anyone else but I’m sure they are just as great! Fantastic experience overall! More

by trippnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Report | Print
Sep 13, 2024 -

Ira Subaru responded

Hi, thanks for your praise and kind comments about Yvonne. Please don't hesitate to reach out to us if there's anything more we can do!

September 10, 2024

I was ver satisfied with the services provided. My service advisor, Lyndsey Pickard was great. She made some service recommendations for my vehicle which I intend to do on my next visit. More

by Joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsey Pickard
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Sep 11, 2024 -

Ira Subaru responded

Hi Joey, we're glad you had such a wonderful experience with Lyndsey! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2024

I had my first oil change and was very surprised that it cost $90. I guess I’ll shop around. More

by Knitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alison Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrey Vasilyev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Ira Subaru responded

Hello Knitty, I wanted to apologize that you felt surprised on the bill, but I assure you will find $90.00 to be a very fair price for a Subaru oil change on your vehicle. However, we are always promoting discounts on our oil change service and I would encourage you to view our website and any emails that we send out prior to your next service to take full advantage of any promotions or discounts that we are running at that time. I am sure that there will be some! Outside of the price, I hope that everything else was to your satisfaction and we hope to see you again soon! Best, Roscoe Robinson General Manager roscoerobinson@group1auto.com

September 06, 2024

Professional, clear explanations of proposed services, if somewhat pedantic, courteously provided. Video of under carriage inspection provided reassurance of the need of their recommendations. Comfortable More

by j.peter.hobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll
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Sep 09, 2024 -

Ira Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 06, 2024

I‘be been happy with the service - I am often unhappy about how much they charge for maintenance More

by Kshailor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
?Michaela
Report | Print
Sep 10, 2024 -

Ira Subaru responded

Thank you very much for your review Kshailor, We appreciate you taking the time to provide your great experience. It is unfortunate that you feel our prices are a bit on the high side as we shop our major and minor competition to ensure we have the most aggressive prices in the area. I would be more than willing to have you come in at your convenience and I can demonstrate to you how great our prices are vs the competition. Please contact me on your next visit and I will be sure to spend some time with you so that you know you’re not only getting great service from Subaru Certified Technicians but also receiving the most aggressive prices in the area. Thanks again for your review! Roscoe Robinson General Manager roscoerobinson@group1auto.com

September 05, 2024

Yvonne and the Service manager helped correct a mistake that happened during my service visit. I left satisfied with the solution provided. This is, and continues being my favorite Subaru service center More

by fmcaraballo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne
Report | Print
Sep 07, 2024 -

Ira Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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