Ira Subaru - Service Center

Very professional Very polite Lounge very comfortable The wait was not to long Yvonne very comfortable to do business with. Nice to have tv , computer, food. V Very polite Lounge very comfortable The wait was not to long Yvonne very comfortable to do business with. Nice to have tv , computer, food. Very clean bays. Very satisfied with the car. The. best car I've had . More

Sales is great...service is not. The service department forgot to put my oil cap back on after an oil change. Oil sprayed all over the engine bay and had I not noticed, the engine wou The service department forgot to put my oil cap back on after an oil change. Oil sprayed all over the engine bay and had I not noticed, the engine would've seized. I brought the car back explained what happened and they charged me for another oil change AND actually charged me for the oil cap which THEY lost. The service department is a mess here. I had a pleasant and quick process with sales so I decided to go back to have the car serviced. That was a mistake. My second experience was just as awful! Upon pulling into the bay I was told rudely to sit in my car and wait to be helped. The person in front of me was told the same thing and screamed at when she got out of her car. Learn customer service pleasantries, it's not that hard IRA!! More

Service & inspection sticker I am more than please with the service I receive at ira in Danvers from the day I purchased my car with gene D'Allesandro and all the subsiquent visi I am more than please with the service I receive at ira in Danvers from the day I purchased my car with gene D'Allesandro and all the subsiquent visits. Everyone is curtious helpful and will to share knowledge. This includes the collision center on site as well. More

Long term customer We have been doing business with this dealership and its service department since 1997. Their service personnel have always been honest, efficient, ca We have been doing business with this dealership and its service department since 1997. Their service personnel have always been honest, efficient, capable and friendly. Prices are higher but dealership service departments usually are. They get the job done and have always kept our 2 Subarus in good running condition. More

Quick services, because they simply did not check everything I told them the coolant was low for my 1 year old XV when I went there for oil changes the guy said would look at it Report said all fluids were top I told them the coolant was low for my 1 year old XV when I went there for oil changes the guy said would look at it Report said all fluids were topped. I trusted them. Got back home, Dad took a look. Coolant is still lower than the LOW mark, great. More

Sales fine, service department is disappointing I recently decided to stop taking our Subaru Outback to Ira's service department. This is a car we originally leased from Ira, then bought at the end I recently decided to stop taking our Subaru Outback to Ira's service department. This is a car we originally leased from Ira, then bought at the end of the lease. This process was mostly painless and reasonable although the business manager thought it appropriate to keep my wife and then 1-year-old child at the dealership well past 9PM in order to ask me to buy more and more extras. *ahem* When I brought the car in for repairs after an extremely minor accident, they noticed that two tires were worn, and I scheduled a replacement. My wife brought the car in. She was told that the tires were unavailable and she would have to pay for four replacements, until an employee went to a store to buy them. The price for this replacement and alignment was over twice what I was quoted when the service was scheduled. Further, the front wheels were not balanced and I needed to have this done, which I did at another garage, where I will take all my business in the future. While the car was under lease, I pre-paid scheduled maintenance, and this also included some tire replacements, which did NOT have any problems. So this has changed. More

This dealership has consistently provided the most friendly, reliable, reasonably priced and overall excellent service I've ever experienced in 35+ years of owning cars. All repairs have held up witho friendly, reliable, reasonably priced and overall excellent service I've ever experienced in 35+ years of owning cars. All repairs have held up without ever having any further issues on anything they've fixed on my car. They work with you to find the best solution for your needs. The service department feels more like an independent, family run business than a corporate center. The emphasis they put on customer service is sincere and extraordinary in today's business world. More

I have purchased 2 Subaru vehicles from IRA Subaru (my first one back in 1989 from Gauthier Motors in Salem MA) and have been very happy with the sales reps. I do tend to keep my subarus for 12 or more y first one back in 1989 from Gauthier Motors in Salem MA) and have been very happy with the sales reps. I do tend to keep my subarus for 12 or more years - they are well made and keep on going and going. From my experience the Service Department team can make or break a dealership. If a service team is not a good fit, I would go else where and this has happened in the past with different car manufactures/service teams. I have found Ken Boutwell and his service team to be nothing but exceptional!!!! Any minor problems (can not think of any specifics because it happens so rarely) were always addressed immediately to my complete satisfaction. The service team cares for my cars and I completely trust their knowledge. Always friendly, courteous, completely professional people who will tell you when it's just not worth it to fix your current Subaru. So when it's time for a new Subaru, IRA Subaru is where I will go knowing after the sale team, Ken's service team will completely take care of my car and more importantly-me. More

I have been dealing with Ira dealerships for decades now. Mazdas, Hyundais, and 2 Subarus The service has always been superlative Kudos to the owners, managers , and service crew Keep up the Mazdas, Hyundais, and 2 Subarus The service has always been superlative Kudos to the owners, managers , and service crew Keep up the good work Ken Boutwell is the best manager ever . More

I was in for a Subaru recall notice for the car's computer. Richard the service manager told me it would take about an hour. I went to wait in the comfortable waiting area. My wife called me and t computer. Richard the service manager told me it would take about an hour. I went to wait in the comfortable waiting area. My wife called me and told me that her doctor's appointment was moved up and could I speed things up and come home to pick her up. I spoke with Richard and told him of my dilema. He said he would try to get me out as soon as possible. A few minutes later he told me he was able to get my car hooked up to a computer and I would be out shortly. He returned in a short while and told me my car was ready. I was able to get home and get my wife to her appointment on time. I was in and out in less than 45 minutes. More