Ira Subaru - Service Center

Die waiting There is a disconnect between what the service folks know about the length of the service and what actually happens. Those doing the service take a v There is a disconnect between what the service folks know about the length of the service and what actually happens. Those doing the service take a very long time to complete an uncomplicated general service of checking fluids, oil change, tire rotation and balance. I was told it should be one and one half hours but it was two and one half before my car was finished or returned to me. I have no idea if everything was done as I was not given a copy of the service and not charged for it as I made it clear that I had lost patience and was ready to get an Uber and go home and return the next day to retrieve my car. I plan to have my car serviced elsewhere in the future. This is not my first experience with this dealer dragging out work well beyond the initial estimate. I have to wait as I live some distance and the dealer does not have loaner vehicles nor offer shuttle service to my town. More

Oil change, tire rotation and point inspection The waiting area is comfortable and clean. There is a vending machine, toys for kids, Wi-Fi access, 3 small cubical type areas, if you want to work on The waiting area is comfortable and clean. There is a vending machine, toys for kids, Wi-Fi access, 3 small cubical type areas, if you want to work on your laptop and a TV. The staff are very nice and helpful. More

45,000 mile service Hana was extremely helpful, attentive, and courteous. I can't say enough about her.i would ask for her assistance all the time I arrive for service. Hana was extremely helpful, attentive, and courteous. I can't say enough about her.i would ask for her assistance all the time I arrive for service. More

Good Service I've been going to Ira Subaru for over 15 years for cars and service. They do both fantastic. They are honest and direct in communication, not hiding I've been going to Ira Subaru for over 15 years for cars and service. They do both fantastic. They are honest and direct in communication, not hiding anything. I recommend them whole hardily. More

Satisfied Very happy with service. It is what I expected and what I've received every time I use your service department. I have absolutely no complaints. Very happy with service. It is what I expected and what I've received every time I use your service department. I have absolutely no complaints. More

exceeded expectation Service consultant was Efficient, friendly, and informative. Attention to detail and service with a smile. I will certainly make this location my pr Service consultant was Efficient, friendly, and informative. Attention to detail and service with a smile. I will certainly make this location my preferred service location. More

Service Lock and handle needed replacement on back hatch. Work was done neatly and in a timely fashion. Customer service was outstanding. Customer waiting Lock and handle needed replacement on back hatch. Work was done neatly and in a timely fashion. Customer service was outstanding. Customer waiting room large, airy with flatscreen televisions, coffee and vending machine. More

Recall Handled quickly and included a helpful complimentary inspection. Found issues of I was not aware. Scheduling was easy and agreeable. Service took l Handled quickly and included a helpful complimentary inspection. Found issues of I was not aware. Scheduling was easy and agreeable. Service took longer than quoted but inspection was the additional time consumer. More

Ira Subaru bad experience I left my Subaru with Ira for an oil change, state inspection and tire check. It was over 4 hours before they called me with the prognosis that I need I left my Subaru with Ira for an oil change, state inspection and tire check. It was over 4 hours before they called me with the prognosis that I need a new tire and it wouldn't arrive until 4 pm. I called at 4 to see if they were working on it and was told they were. But at 4:30 they called to say tire did not arrive. They kindly gave me a loaner for the night but when I picked up car the next day they forgot the inspection sticker. They did remember to bill me for it. I'm just disappointed that this visit was so unsatisfactory. More

Good people working in a flawed system. My sales experience was great. Almost no BS that seems standard with new car buying. Looked to say hi to my salesman during a recent service visit and My sales experience was great. Almost no BS that seems standard with new car buying. Looked to say hi to my salesman during a recent service visit and didn't see his name in the office he worked in. Nobody around to ask, but I wonder if he's still there. Service visit, as in the past, is very good. Iliana couldn't help with the problem in my SiriusXM radio because, while the issue was apparent when I drove in, it could not be duplicated after a reset. The issue for me is that I'd prefer to work with the same service advisor every time, and so I made the appointment with Iliana, but when I arrived Illana was busy so another service advisor wrote me up and I don't think that is the most efficient system for customer care. More