Ira Subaru - Service Center

Service Lock and handle needed replacement on back hatch. Work was done neatly and in a timely fashion. Customer service was outstanding. Customer waiting Lock and handle needed replacement on back hatch. Work was done neatly and in a timely fashion. Customer service was outstanding. Customer waiting room large, airy with flatscreen televisions, coffee and vending machine. More

Recall Handled quickly and included a helpful complimentary inspection. Found issues of I was not aware. Scheduling was easy and agreeable. Service took l Handled quickly and included a helpful complimentary inspection. Found issues of I was not aware. Scheduling was easy and agreeable. Service took longer than quoted but inspection was the additional time consumer. More

Ira Subaru bad experience I left my Subaru with Ira for an oil change, state inspection and tire check. It was over 4 hours before they called me with the prognosis that I need I left my Subaru with Ira for an oil change, state inspection and tire check. It was over 4 hours before they called me with the prognosis that I need a new tire and it wouldn't arrive until 4 pm. I called at 4 to see if they were working on it and was told they were. But at 4:30 they called to say tire did not arrive. They kindly gave me a loaner for the night but when I picked up car the next day they forgot the inspection sticker. They did remember to bill me for it. I'm just disappointed that this visit was so unsatisfactory. More

Good people working in a flawed system. My sales experience was great. Almost no BS that seems standard with new car buying. Looked to say hi to my salesman during a recent service visit and My sales experience was great. Almost no BS that seems standard with new car buying. Looked to say hi to my salesman during a recent service visit and didn't see his name in the office he worked in. Nobody around to ask, but I wonder if he's still there. Service visit, as in the past, is very good. Iliana couldn't help with the problem in my SiriusXM radio because, while the issue was apparent when I drove in, it could not be duplicated after a reset. The issue for me is that I'd prefer to work with the same service advisor every time, and so I made the appointment with Iliana, but when I arrived Illana was busy so another service advisor wrote me up and I don't think that is the most efficient system for customer care. More

Nice people slow service While we applaud Ira's attempt at customer service and staff appreciation (i.e. Cookout and car wash) time is more valuable. It took almost 2 hours an While we applaud Ira's attempt at customer service and staff appreciation (i.e. Cookout and car wash) time is more valuable. It took almost 2 hours and 30 minutes for an oil change and tire rotation with a pre-scheduled appointment. When I asked about the exceedingly long wait after the fact I was told it was due to the need for a road test to check out the brakes. When I returned to the car it had only gone 1 mile not much of a road test and certainly not worth waiting 2.5 hours for. Will give it one more chance but waited a long time the first time as well despite having the first appointment of the day for a simple oil change which is expensive by the way even for a dealership service. More

Good customer service Serviced my vehicle. Prompt and courteous service was provided by the associate. Only complaint is the wait was long and the waiting area is uncomfo Serviced my vehicle. Prompt and courteous service was provided by the associate. Only complaint is the wait was long and the waiting area is uncomfortable. More

Satisfactory Service was satisfactory. Was told they didn't have a shuttle car to drive one mile to bring me home. They offered to take me home in my own car. I th Service was satisfactory. Was told they didn't have a shuttle car to drive one mile to bring me home. They offered to take me home in my own car. I thought this was a discount tactic. Only water in the waiting room for free. No complimentary snacks like I've seen at other dealerships. More

Good Service Experience I brought the Outback in for a recall item and to check a couple of other things. Ilana was a great service representative and informed me of everythi I brought the Outback in for a recall item and to check a couple of other things. Ilana was a great service representative and informed me of everything that needed to be done, and called me promptly when the work was completed. A quick and easy turnaround! More

Oil change I had an appointment for an oil change at 1pm. I did arrive about 10 minutes late....the woman who greeted and worked with me was very pleasant and kn I had an appointment for an oil change at 1pm. I did arrive about 10 minutes late....the woman who greeted and worked with me was very pleasant and knowledable. However, they did not finish my oil change until about 3:45pm! There really is no excuse for an oil change to take 2.5 hours. Unlike other Subaru dealerships, they don't provide snacks to customers who are waiting. I don't need snacks by any means, but it would be nice to provide some sort of relief to those who must wait so long. Also the women who process payments were incredible unfriendly to both myself and the service worker. Not even a hello or acknowledgment of presence. More

Consistent excellence! Very friendly and knowledgeable service staff. They have always done a great job with my car since I bought it there four years ago, satisfied in ever Very friendly and knowledgeable service staff. They have always done a great job with my car since I bought it there four years ago, satisfied in every way. Thank you, Ira Subaru! More