Ira Subaru - Service Center

Yet again another great experience!! Everything was done great as usual!! Always timely and everything was covered completely!! Ilana was great and explained everything !! Was done soon Everything was done great as usual!! Always timely and everything was covered completely!! Ilana was great and explained everything !! Was done sooner than I thought. Called to let me know when it was done!!! More

Clear and upfront. No games. Excellent customer service. Ilana Snyderman was our Service Rep. She is wonderful. Friendly, classy, and totally a gem. A consummate professional. She was immediately on top of t Ilana Snyderman was our Service Rep. She is wonderful. Friendly, classy, and totally a gem. A consummate professional. She was immediately on top of the service job. Kept in touch. Was so patient and friendly with the whole service process. Knowledgeable, and with clear explanations. Completely aware of our car's issues. It was an absolute pleasure to work with Ilana. We give her our highest praise. She is a wonderful representative for Subaru Danvers. More

Service visit Had routine service of oil change, tire rotation and inspection sticker. Check in was quick, work completed quickly while I worked in the lounge. Very Had routine service of oil change, tire rotation and inspection sticker. Check in was quick, work completed quickly while I worked in the lounge. Very courteous and the car was even washed. Will continue to use Ira for service. More

Service at Ira Subaru I took my 2017 Subaru crosstrek for 6000 mile scheduled service . William was professional and provided good customer service . Nice waiting area with I took my 2017 Subaru crosstrek for 6000 mile scheduled service . William was professional and provided good customer service . Nice waiting area with good selection of teas and good wifi More

Die waiting There is a disconnect between what the service folks know about the length of the service and what actually happens. Those doing the service take a v There is a disconnect between what the service folks know about the length of the service and what actually happens. Those doing the service take a very long time to complete an uncomplicated general service of checking fluids, oil change, tire rotation and balance. I was told it should be one and one half hours but it was two and one half before my car was finished or returned to me. I have no idea if everything was done as I was not given a copy of the service and not charged for it as I made it clear that I had lost patience and was ready to get an Uber and go home and return the next day to retrieve my car. I plan to have my car serviced elsewhere in the future. This is not my first experience with this dealer dragging out work well beyond the initial estimate. I have to wait as I live some distance and the dealer does not have loaner vehicles nor offer shuttle service to my town. More

Oil change, tire rotation and point inspection The waiting area is comfortable and clean. There is a vending machine, toys for kids, Wi-Fi access, 3 small cubical type areas, if you want to work on The waiting area is comfortable and clean. There is a vending machine, toys for kids, Wi-Fi access, 3 small cubical type areas, if you want to work on your laptop and a TV. The staff are very nice and helpful. More

45,000 mile service Hana was extremely helpful, attentive, and courteous. I can't say enough about her.i would ask for her assistance all the time I arrive for service. Hana was extremely helpful, attentive, and courteous. I can't say enough about her.i would ask for her assistance all the time I arrive for service. More

Good Service I've been going to Ira Subaru for over 15 years for cars and service. They do both fantastic. They are honest and direct in communication, not hiding I've been going to Ira Subaru for over 15 years for cars and service. They do both fantastic. They are honest and direct in communication, not hiding anything. I recommend them whole hardily. More

Satisfied Very happy with service. It is what I expected and what I've received every time I use your service department. I have absolutely no complaints. Very happy with service. It is what I expected and what I've received every time I use your service department. I have absolutely no complaints. More

exceeded expectation Service consultant was Efficient, friendly, and informative. Attention to detail and service with a smile. I will certainly make this location my pr Service consultant was Efficient, friendly, and informative. Attention to detail and service with a smile. I will certainly make this location my preferred service location. More