Ira Subaru - Service Center

The Ira Subaru building is very clean. The service person I dealt with was quite friendly and helpful The service person I dealt with was quite friendly and helpful More

My appointment was efficient and I was very pleased with the appointment. I have everything done at Suburu service because they keep my car running safely and they are trustworthy. the appointment. I have everything done at Suburu service because they keep my car running safely and they are trustworthy. More

New building, new experience. Yvonne was wonderful taking care of our every need and keeping us informed every stop of the way. Our mechanic was there to greet us when we picked u Yvonne was wonderful taking care of our every need and keeping us informed every stop of the way. Our mechanic was there to greet us when we picked up our car and it looked beautiful. I will continue to bring my Subaru to the new professional Danvers location. More

Unsatisfactory service work completed had to return multiple times to have an issue fixed. Had to speak with a new manager multiple times. Their work was overpriced and completed incorrectly. I was so multiple times to have an issue fixed. Had to speak with a new manager multiple times. Their work was overpriced and completed incorrectly. I was so unhappy with the service I received that I took it to a competing Subaru dealership to verify the work completed. The other Subaru dealership quoted me for less, without revealing the price points for the service in advance. They could have done the work at a lower cost and with the correct parts. Ira Subaru will cut corners and overcharge you. I've been going to IRA Subaru for service for a while, and they completely lost my trust and business. Price shop your service before having it completed if you can wait to get the work done and you will see their true nature. It's also against Subaru employees to tell you to leave "positive" reviews...which they have attempted to suggest multiple times prior to this service visit. More

This service department is fantastic. Roger got me in without even having an appointment and never having been in the system before. He treated me with respect and throughout my entire ex Roger got me in without even having an appointment and never having been in the system before. He treated me with respect and throughout my entire experience I never felt like I was being undermined or overlooked. Many places I’ve gone are extremely condescending to a small female like me, even when you know your stuff, and I never once got that impression here. Highly recommend coming here for service. More

I came to Ira Subaru for a second opinion after having issues with my transmission. A local garage quoted me $2,200 + labor to fix it, and I was just hoping to verify the problem and get another estimate. issues with my transmission. A local garage quoted me $2,200 + labor to fix it, and I was just hoping to verify the problem and get another estimate. I worked with Yvonne, and she went MASSIVELY above and beyond to help me out. She got the problem diagnosed correctly, did some more research, and found it was all covered under a warranty I didn't realize I had! Not only that, she got me a loaner to drive around while the repair was being done, so there was no disruption to my daily life. Yvonne single-handedly made what I assumed would be an arduous, expensive ordeal into a pleasant walk in the park. Incredible, extraordinary experience! More

I am honestly so disappointed with IRA Subaru. My experience buying my used Subaru was as average as any other car purchase, but then after I left things fell apart. There was a form that they forgot experience buying my used Subaru was as average as any other car purchase, but then after I left things fell apart. There was a form that they forgot to have me sign so they had to rush around to get my car registered, and then there were pieces missing from the car when I picked it up. I was promised two new head rests, a privacy shield, and the rubber cargo mat for the back of the trunk, and none of them were in the car. I was told they were on order and would be there in a few days, they'd call me. I let it slide because I needed my new car, and due to the pandemic shipping things can get delayed. A week later, and there was no phone call, so I called them. Got in touch with the parts department, and the parts were NEVER ordered. I spoke with the manager, confirmed the parts were actually ordered this time and then went to pick them up. Upon receiving the parts, you could clearly tell that they were just the pieces laying around the shop. The privacy shield looks like it's been through the ringer, and isn't even the one built for my car. You can CLEARLY tell that it an old garbage part, and yet they still PUT IT IN MY CAR. I'm so frustrated and angry about the treatment I've received from this Subaru dealership, and I sincerely hope that not all of them are as terrible as this one. If you have the option, go try your luck at ANY other Subaru dealership, but NOT THIS ONE. Ira Subaru may be nice to your face and willing to help, but the pleasant customer service clearly only applies when you still have money in your hands. Once they get it, you no longer matter. More