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Ira Subaru - Service Center

Danvers, MA

4.8
434 Reviews

434 Reviews of Ira Subaru - Service Center

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July 18, 2023

New and large facility, friendly and knowledgeable personnel, Starbucks coffee, variety tea and bars, great communication, More

by sihotealin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadiege
Jul 29, 2023 -

Ira Subaru responded

We're glad to hear you enjoyed your visit.

July 17, 2023

Lindsey is my service rep and always goes above and beyond! She is really exceptionsl! More

by Usercookie8322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Jul 25, 2023 -

Ira Subaru responded

Thank you for your kind words for our staff, we appreciate it!

July 16, 2023

Mechanic did his job great and checked everything on my vehicle however the staff to drop off the car to didn’t know what they were talking about or how to describe what’s going on with my vehicle. One sta More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jul 21, 2023 -

Ira Subaru responded

We recently came across your Google review regarding your experience with our customer service, and we want to express our sincere apologies for the disappointment and frustration you encountered. We take customer feedback seriously, and your comments have alerted us to areas where we need to improve. We deeply regret that your experience did not meet our usual standards of service excellence. We understand the importance of providing attentive, courteous, and efficient customer service, and it is clear that we fell short of your expectations. Your feedback serves as a valuable opportunity for us to reevaluate our processes and make the necessary adjustments to ensure this doesn't happen again in the future. We would appreciate the chance to make it right. If you would be willing to provide us with more specific details about your experience, it would help us in addressing the issues you encountered. Please feel free to reach out to Myself, Daniel Hutt at 978.739.8866 so that we can discuss your concerns in more detail. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We are committed to delivering exceptional customer service, and we hope to have the opportunity to restore your trust in our brand. Best regards, Daniel Hutt Service Director Dhutt@group1auto.com

July 15, 2023

I really liked my experience & this dealership. I would recommend to all my friends ! My service advisor was GREAT ! Yvonne Dejongh More

by egraff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
Jul 19, 2023 -

Ira Subaru responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 14, 2023

Excellent, friendly service! They addressed all of our concerns, arranged a Lyft for us, and were timely and professional. We are grateful! More

by sheila.reindl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege, Mike, and a man who seemed to be in charge
Jul 19, 2023 -

Ira Subaru responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 11, 2023

Clean building , nice waiting area & helpful pleasant staff. Work done in a timely manner. Happy with service More

by Rosemarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Jul 28, 2023 -

Ira Subaru responded

We appreciate your positive review about your recent experience with us!

July 11, 2023

Very good and efficient service - I was very pleased with the speed and quality of the experience - Matthew did a great job ! More

by dominic.endicott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Aug 09, 2023 -

Ira Subaru responded

Thank you for choosing Ira Subaru! We were pleased to hear that Matthew could provide a quick and efficient service. It was a pleasure to assist you!

July 10, 2023

Very Experienced friendly staff . Roger makes every customer a priority. Far exceeded my expectations . Would highly recommend. More

by Jl0323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Jul 28, 2023 -

Ira Subaru responded

Thank you for taking the time to leave a review for us at Ira Subaru. We're happy we could meet your expectations!

July 08, 2023

Competent sales and service personnel. Reliable, safe, and fun to drive product line. Relatively accessible location. More

by rgmfxbt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh, Service Adiser
Jul 29, 2023 -

Ira Subaru responded

We are so happy to read such a great review about Ira Subaru!

July 08, 2023

Dealer was able to speed up my warranty service on the scheduled day even though they had a back log and were under staffed. Very much appreciated! More

by Antares14
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Ira Subaru responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. It was very good to hear that our service staff was able to go beyond your expectations. Thank you for your business and we appreciate your Five Star review! Ira Subaru looks forward to assisting you again.

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