Back

Ira Subaru - Service Center

Danvers, MA

4.8
434 Reviews

434 Reviews of Ira Subaru - Service Center

Sort by
July 26, 2023

Everyone was super helpful especially Frank! ! He figured out the problem immediately and took care of it. Was in and out in no time!! More

by trippnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Jul 31, 2023 -

Ira Subaru responded

We're happy you found our staff to be so supportive during your experience here at Ira Subaru.

July 26, 2023

I wrote earlier but I think I said the wrong name. The super helpful man who helped me was Francis, not Frank More

by trippnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaudet Francis
Jul 31, 2023 -

Ira Subaru responded

We are glad Francis could help!

July 26, 2023

Well the new waiting area is fabulous. My wait time was minimal for an oil change and tire rotation. My technician I worked with was polite and helpful. More

by rachelbent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Hernandez
Aug 01, 2023 -

Ira Subaru responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 25, 2023

The staff and new service area are welcoming for customers who require a space to await car repairs. I enjoyed the 'Quiet Room' where I was able to work while I waited. My service associate, Lindsey More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
Jul 28, 2023 -

Ira Subaru responded

We appreciate your positive review about your recent experience with us!

July 24, 2023

I dealt with three different service reps at various points throughout, and each and every one of them was patient and thorough in answering all my questions. More

by TSubaruDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne was my primary rep but I also dealt with Dan and possibly Frank?
Sep 06, 2023 -

Ira Subaru responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 22, 2023

Always makes you feel bad about coming in for overdue oil changes. Services always take way longer than they tell you. They do not give you accurate prices before sending your car in for service. More

by Car_reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger
July 21, 2023

We avoid service there because they make appointments, and when you arrive after a 30 min drive, they offer a ride home, but no way back. After 3 hrs of waiting they give the report of what needs to be do More

by roberts.june2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Destiny Velasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Hernandez
July 20, 2023

Lindsay was awesome. Got everything done for me that she said she would try. in a timely manner. More

by Lgarlin08
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lindsay
Jul 27, 2023 -

Ira Subaru responded

Thank you for your kind words for Lindsay, we appreciate it!

July 19, 2023

Friendly efficient dealership for service. They work to please customers. Very nice waiting room as well. More

by HOKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez
Jul 29, 2023 -

Ira Subaru responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 19, 2023

Everything went, Ok. Job well done Roger Cotman, service Advisor. Thanks for the great sports chat. More

by mjbgolf48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Cotman
Jul 29, 2023 -

Ira Subaru responded

We're happy you found our staff to be so supportive during your experience here at Ira Subaru.

...
33
...