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Ira Subaru - Service Center

Danvers, MA

4.8
436 Reviews
Call Service Center (978) 739-8850

436 Reviews of Ira Subaru - Service Center

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October 14, 2023

Yvonne was a God send! She went above and beyond helpfulness, and we are truly grateful. Excellent service with kindness, empathy, determination, and a smile! More

by lal63jeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
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Oct 17, 2023 -

Ira Subaru responded

We're thrilled to hear that Yvonne went above and beyond to provide you with excellent service. Kindness, empathy, and determination are important qualities that we value in our staff. Your satisfaction and positive experience are important to us, and we're here to continue assisting you with any further needs or questions you may have. Thank you for choosing us!

October 13, 2023

Grate service. Grate very professional Matthew.Beautiful fully renovated waiting area.Very good service.Thanks. More

by alira1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Hernandez
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Oct 14, 2023 -

Ira Subaru responded

Thank you for sharing your positive feedback about the service and the renovated waiting area. It's great to hear that you had a great experience with Matthew and found the service to be very professional. A comfortable and beautiful waiting area can certainly enhance the overall experience. We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

The employees are very friendly and willing to help you. The car was taken on time and repaired in a timely manner More

by dickmc48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David service desk
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Oct 12, 2023 -

Ira Subaru responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 09, 2023

It’s always a great experience visiting Ira Subaru. Representatives make sure everything is taken care of and I feel very safe driving my car afterwards. More

by Genove
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nadge Parker
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Oct 11, 2023 -

Ira Subaru responded

It's fantastic to hear that visiting Ira Subaru is always a great experience for you. When representatives ensure everything is taken care of and make you feel safe driving your car afterward, it speaks to our commitment to customer satisfaction and vehicle safety. Safe and enjoyable driving with your Subaru!

October 07, 2023

Kept after the warranty company to make the correct fix. Yvonne was great as always More

by commdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Hernandez
Report | Print
Oct 10, 2023 -

Ira Subaru responded

That's great to hear! We're so glad Yvonne was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

October 07, 2023

Customer service always high caliber, especially from Yvonne in Service who goes above and beyond to explain how things work and to calm down a jittery customer! I continue to return to this dealership b More

by petra.a.nicholson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh 10 stars!
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Oct 10, 2023 -

Ira Subaru responded

We are thrilled to hear that you've consistently received high-caliber customer service, especially from Yvonne in Service, who goes above and beyond to provide explanations and reassurance. Personalized service is a top priority for us, and it's wonderful to know that you continue to return to our dealership because of the outstanding care you receive. We greatly appreciate your recommendation and your kind words for Yvonne and Fred. Your satisfaction is our goal, and we look forward to serving you again!

October 06, 2023

Called on Thursday and got an appointment for Monday morning had to have a few things fixed and still got the car back by 3:30 More

by jcreelman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez
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Oct 10, 2023 -

Ira Subaru responded

Being able to schedule an appointment for Monday morning and then getting your car back by 3:30 after having a few things fixed shows efficiency and a commitment to customer convenience. We're delighted that we could accommodate your needs promptly. Your satisfaction is important to us, and we appreciate your business!"

October 06, 2023

Friendly staff. Clean well maintained waiting area. Offers coupons. Better than average service rates with knowledgeable technicians More

by AJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor was named David
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Oct 06, 2023 -

Ira Subaru responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 06, 2023

Customer service rep, Yvonne Dejongh, was professional, knowledgeable and kept me informed at all times. Waiting area was spacious and I could do work while waiting. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
Report | Print
Oct 10, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Yvonne provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

Yvonne Dejongh in the service department is super helpful. Good communication, understands I have a budget but also want a safe vehicle. She helped me figure out what work I need now. More

by asenghas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
Report | Print
Oct 07, 2023 -

Ira Subaru responded

That's great to hear! We're so glad Yvonne was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

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