Ira Subaru - Service Center

Ira Subaru responded

Thank you for sharing your positive experience with Ira Subaru! It's wonderful to hear that you've had a great experience with our service department and have been a satisfied customer for multiple new cars. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Ira Subaru responded

Thank you for your review and I am pleased you’re having a great service experience. However, you noted that your experience in sales was not what you expected. I researched your deal and this is the first we are hearing from you regarding your sales experience. As you know, we discounted your vehicle and provided you with a $400 accessory at no additional charge. Please contact me at roscoerobinson@group1auto.com so that I can better understand your concern. Roscoe Robinson General Manager Ira Subaru 978.739.8853 roscoerobinson@group1auto.com

dennisrrobitaille@gmail.com responded

The salesperson I dealt with back in back in April 2023, verbally quoted me $20,500 for my 2018 mint condition Crosstrek trade in towards a new 2023 Outback. We came up with some rough numbers as to what amount would be needed to purchase the Outback. I asked about whether I could get the Outback at dealer invoice cost (like I have gotten before at other Subaru dealers). He said yes. Anyway, when it came to the actual paperwork, the trade in was now $18,500 (not $20,500) the cost of the Outback was the MSRP not the invoice price, plus there was $1500 in dealer prep and administration fees, and if that wasn't enough there was another $1100 added on for some sort of paint protection (that I researched on that stated it was a worthless product). The salesperson made no effort to improve the sale in my favor.

Ira Subaru responded

It's wonderful to hear that Lindsey at Ira Subaru provides such exceptional customer service. Her dedication, patience, and thoroughness in addressing your questions and requests are truly commendable. Going the extra mile by greeting you early in the morning and seeing you off when you leave further demonstrates her commitment to customer satisfaction. She is indeed an asset to us and someone who ensures a positive experience for customers like you. Thank you for sharing your feedback!

Ira Subaru responded

It's wonderful to hear that Yvonne was very helpful and that the work was done on time and well done. The fact that you enjoyed the waiting area with coffee and snacks adds to the overall positive experience. We are appreciative of your positive comments. Thank you for your feedback!

lmdjjd responded

I approve of everything I wrote.... thank you Loretta

Ira Subaru responded

It's fantastic to hear that you've had a great experience with both the service and sales staff at Ira Subaru. Finding a reliable dealership for your cars can be invaluable, and it's wonderful to know that you've had a positive experience. We will continue to provide you with the excellent service you deserve!

SubaruFAN responded

This is not my first time with Ira Subaru, I also have dealt with Ira Toyota, and received the same courtesy from them. Obviously, all staff from this organization is chosen for their professionalism and knowledge of car maintenance. Good work Ira!

Ira Subaru responded

We are thrilled to hear that you had a very good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Ira Subaru responded

It's fantastic to hear that the service team at our dealership is courteous, friendly, and knowledgeable. We're delighted that you found the environment clean and that we respect your time and the challenges of getting to and from the dealer during business hours. Specific and well-documented vehicle reviews and competent service advisors are highly appreciated. Your satisfaction is our priority, and we look forward to serving you again!

Ira Subaru responded

It's wonderful to hear that our team, especially Dave, went above and beyond to help you, even though you're not a regular customer. Resolving the issue with your eyesight and handling everything with a smile and patience is highly commendable. We're thrilled to have turned a challenging situation into a great one for you. Your satisfaction is our priority, and we look forward to serving you again!

Ira Subaru responded

We're delighted to hear that you continue to be very satisfied with the regular service at Ira Subaru. It's great to know that you appreciate the coupons provided to you, as well as the resources available on 'My Subaru.com' website. Your satisfaction and the value you receive from our services are important to us, and we're here to continue providing excellent service for all your future needs. Thank you for choosing us!