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Ira Subaru - Service Center

Danvers, MA

4.8
436 Reviews

436 Reviews of Ira Subaru - Service Center

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December 08, 2023

I have used IRA sales and service for my current vehicle and previous two cars -Toyotas and currently a Subaru. The service department does a really good job. I have only had routine things done, but ever More

by Sue Mass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in Service
Dec 13, 2023 -

Ira Subaru responded

It's great to hear Ira Subaru has been your go-to dealership for a while now, especially for servicing your vehicles. Having a team that's familiar with your specific car model can provide a level of expertise and attention that's hard to beat. Sometimes, that extra peace of mind is worth the investment in service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Yvonne has always been supportive of me when I need service. She goes beyond what is expected to make sure my car gets the kind of service that it needs. I trust that she has my best interests at heart More

by B.Kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne De Jong, William Hernandez
Dec 08, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Yvonne went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Ira Service provided excellent service. Our service representative, Yvonne, made sure we had the correct service. She was professional, efficient, and friendly. I would be happy to recommen More

by stockwellbrjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Coughlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne DeJongh - 5 stars *top rating
Dec 08, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Yvonne provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Nice new facility great waiting room great staff and service people love this dealership wow More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege Parker
Dec 08, 2023 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Always excellent services and polite people to deal with. Special thanks to Yvonne and her team. More

by Pavel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Dec 08, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Yvonne provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Pleasant environment nice help, service done very timely, reasonable rates. I would highly recommend them. More

by j.kellner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Hernandez
Dec 06, 2023 -

Ira Subaru responded

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

I brought my car in to be fixed and they had to order a part for it. That part of the process was fine. When I left, I asked if I could leave the enterprise rental keys at the front desk. Service said y More

by KJDanvers
Recommend Dealer
No
Employees Worked With
Chris Shields
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Ira Subaru responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 02, 2023

Excellent service and sales. Went for oil change special and check out potential new/used Outback. The service included a video of my vehicles future problems, estimate and even More

by lyndwalsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nadge. She was excellent and professional went out of her way to make visit a treat. Christine in sales was professional and extremely knowledgeable.
Dec 06, 2023 -

Ira Subaru responded

Wow! What an amazing service experience! Getting an oil change along with a detailed video outlining potential future issues, an estimate, and a complimentary car wash truly showcases a commitment to thorough customer service. It's fantastic that we went above and beyond your expectations. Thank you for your business!

December 01, 2023

Excellent service. Service advisor did a wonderful job made sure everything was done right. Kept me informed of what they did. More

by SubieGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Dec 05, 2023 -

Ira Subaru responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Friendly, competent, and customer-focused staff in the service department. New facility is comfortable and spotless. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne deJonge
Dec 01, 2023 -

Ira Subaru responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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