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Ira Subaru - Service Center

Danvers, MA

4.8
436 Reviews

436 Reviews of Ira Subaru - Service Center

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December 22, 2023

Great service team who went out of their way to make sure we had the needed service done in time for our trip. More

by rlb.salem.ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Hernandez
Dec 27, 2023 -

Ira Subaru responded

We are thrilled to hear that our team went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 21, 2023

Service was great- Yvonne in the service department was very helpful, extremely professional, and exceptionally courteous! More

by Not Applicable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Dejongh, William Hernandez
Dec 22, 2023 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 21, 2023

Yvonne was incredibly helpful keeping me apprised of the status of my repair. I originally brought the car in to check a squeaking sound from the brake pedal, and after examining the car’s subframe had rott More

by smcw143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Dec 22, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Yvomme provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 21, 2023

Ira Subaru has always taken the time to explain the ‘why’ behind the suggested service tasks, I really appreciate that. More

by Joe Medwid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne / 5 stars!
Dec 22, 2023 -

Ira Subaru responded

We are thrilled to hear that you had an informative experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

The service department were attempting to have me drive my legacy even though there was no defroster on the passenger side of the front windshield. Very negative Matt and Dan. Will not use Ira in the futur More

by E.sharkey1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Leonard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
December 16, 2023

Good service, Lindsey is very friendly, she knows how to take care customer. Waiting room is clean and the service is excellent. More

by Huy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Dec 19, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Lindsey provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Set a timeline of when I had to get out of there for a meeting and the Service Rep understood and beat that time! I love that- wasn’t just “after my business” and told me things she couldn’t come through More

by brimaurer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne, William Hernandez
Dec 16, 2023 -

Ira Subaru responded

That's fantastic! It's incredibly valuable when a service representative not only understands your time constraints but also ensures that the work is completed within the timeline you've set. Honesty, openness, and clear communication about what can be delivered within a timeframe are so important in customer service. Going above and beyond by calling about the forgotten computer cord truly shows dedication to customer care. Your high recommendation means a lot to us, and we're grateful for your feedback and business!

December 11, 2023

Nadge was wonderful. She had such a warm demeanor. She made me feel well cared for and I appreciated her efforts on my behalf. More

by Librarian1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nage
Dec 13, 2023 -

Ira Subaru responded

It's wonderful to hear about your positive experience with Nadge! A warm and caring demeanor can truly make a difference in how customers feel and the overall experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 10, 2023

Great service. Clean, easy and very nice. Service was fast and lost of snack options available More

by Aro107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Dec 12, 2023 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Nice new building. Service was fast and pleasant. Yvonne was extremely helpful getting my car in for some major repairs and instrumental in dealing with my insurance p More

by Themanison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne DeJongh
Dec 12, 2023 -

Ira Subaru responded

It's great to hear that the new building provided a pleasant experience, and Yvonne was instrumental in facilitating major repairs and working with your insurance provider. Having someone like Yvonne who is extremely helpful and capable can make dealing with repairs and insurance processes much smoother. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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