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Ira Subaru - Service Center

Danvers, MA

4.8
436 Reviews
Call Service Center (978) 739-8850

436 Reviews of Ira Subaru - Service Center

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January 14, 2024

M concerns were listened to. Ended up having a defective screen which is being replaced. Same problem was ignored at another dealer. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Joshua
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Jan 17, 2024 -

Ira Subaru responded

It's positive to hear that your concerns were not only acknowledged but also addressed. Unfortunately, the same problem was ignored at another dealer, but it's reassuring that we took the necessary steps to address your concerns. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

Attendant was fine but it took over 3 hrs for an oil change! That was with an appt. More

by Overpar119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Owens
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Apr 06, 2024 -

Ira Subaru responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Ira Subaru responded

Hello Overpar119, We sincerely apologize for the extended wait time you experienced during your recent oil change appointment, despite having scheduled in advance. Your time is valuable, and we understand the frustration this delay caused. Please email me directly at roscoerobinson@group1auto.com so we can discuss your experience further and see how we can make it right for you. Your feedback is invaluable as we work to improve our services. Thank you for your understanding. Roscoe Robinson General Manager

January 12, 2024

Entire team was great, went in for an oil change and to get a fix. What I thought was going to be a multiple days took 1 day, and staff was friendly and accommodating. Highly recommend going here! More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roscoe Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Figueroa, Jeff Lubas, Stephen Eagleston, William Hernandez, Marco Ciampa
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Jan 16, 2024 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 11, 2024

Excellent mechanics and friendly, efficient customer service department. Very polite and straightforward. Always good about estimating the time a job will take and keeping me updated. More

by Mouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
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Jan 13, 2024 -

Ira Subaru responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

Wonderful dealership! I have been pleased with purchase, service and my new car. Great job!. More

by LAURA L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
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Jan 11, 2024 -

Ira Subaru responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 06, 2024

Kyle and Matthew in service are phenomenal. Extremely professional , courteous and well mannered , it was a pleasure dealing with the entire service department. More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle , Matthew
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Jan 09, 2024 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Kyle and Matthew provided phenomenal assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Its dealership was able to get me a service appointment same day. They walked me through all the services to be completed as part of my maintenance schedule and kept me updated via text on the work on my c More

by lnightingale13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
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Jan 09, 2024 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Lindsey provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 31, 2023

Same place where car was purchased back I. 2020 and serviced here all the time. Great service great staff, highly recommended. More

by Mroman67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Jan 03, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 29, 2023

Car taking in for service. Staff was professional and friendly check in and check out was highly efficient. Service was completed in a timely manner. More

by joelynlopez57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez
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Jan 03, 2024 -

Ira Subaru responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

Had a failed tire. The dealership fixed the tire, showed me other parts that could be changed in the future, washed my car and gave me two bottles of water as well. Out More

by Friscoboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Hernandez
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Dec 29, 2023 -

Ira Subaru responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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