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Ira Subaru - Service Center

Danvers, MA

4.8
480 Reviews

480 Reviews of Ira Subaru - Service Center

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January 30, 2025

They like to upcharge and waiste your time , so upcharge would be easier to push through More

by ILYAKOTOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Someone on the phone, Matthew, Alissa
Feb 06, 2025 -

Ira Subaru responded

Hello Ilya Im sorry to hear that about your experience. At Ira Subaru, we strive to provide transparent and fair pricing, and we always aim to communicate clearly about any recommended services. Our goal is to ensure your vehicle is safe and properly maintained without unnecessary costs or delays. If there was any confusion regarding pricing or time estimates, I would love the opportunity to discuss your visit in more detail. Please feel free to reach out to me directly at 978-739-8866 or dhutt@group1auto.com, and I would be happy to address any concerns you may have. We appreciate your feedback and hope to improve your experience in the future. Best regards, Daniel Hutt Service Director, Ira Subaru 978-739-8866 dhutt@group1auto.com

January 29, 2025

Service attendants were promo and attentive. Waiting room was pleasant. I wish they had more snack options. More

by Nosey
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linsey
Feb 03, 2025 -

Ira Subaru responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

January 27, 2025

Service Advisor Alyssa Particelli was very courteous and listened to my concerns seriously. My car’s rear wiper had been stuttering when used since the last three years and it was annoying. Back then they More

by Dhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Particelli
Jan 31, 2025 -

Ira Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 25, 2025

The staff is pleasant and knowledgeable. The service is excellent and the coffee is delicious. More

by Vharshbarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, Chris Shields, Micaela Stoico
Jan 27, 2025 -

Ira Subaru responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 24, 2025

Pleasant exceptional service in a timely manner. Found nail in tire and quickly fixed it. The cleaning service was extraordinary. More

by char
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gnas
Jan 26, 2025 -

Ira Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

January 18, 2025

Everyone was great: Service Advisor Michaela Driscoll and Scott Coughlin, who was kind enough to brave the awful cold to show me a Forester Touring. And Sammi, your courtesy driver, is a great ambassador for More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
See my comments., Destiny Velasquez, Daniel Hutt, Alison Mitchell, Andrey Vasilyev
Jan 19, 2025 -

Ira Subaru responded

Hi Judy, we're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

January 17, 2025

The service advisor was very professional and kept me informed the intire time I was at the dealership. Her nana- Michaela Driscoll. More

by Jgtatum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll
Jan 18, 2025 -

Ira Subaru responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2025

Michaela was great. I came in with my tire pressure light on. She helped me right away. I didn't even have an appointment. Thank you! Everyone at Subaru is amazing! More

by esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela
Jan 13, 2025 -

Ira Subaru responded

Hi Esther, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2025

Pleasant, friendly, cost a little more than expected. Everything explained well. Able to schedule appt. Within a few days. More

by Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll
Jan 12, 2025 -

Ira Subaru responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 08, 2025

Andrew was helpful and professional when we asked questions. He explained in terms that we understood. More

by buster145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 10, 2025 -

Ira Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. If you have any further questions, please give us a call. We're always happy to help!

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