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Ira Subaru - Service Center

Danvers, MA

4.8
436 Reviews

436 Reviews of Ira Subaru - Service Center

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January 27, 2024

Pleasurable experience. The service was top notch, from the customer service representative, maintenence, and service driver More

by NaCl_Sai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Jan 30, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 27, 2024

I was taken in on time, shown complementary snacks, given a time estimate and kept updated on progress of maintenance More

by Jforgione34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege
Jan 30, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

I needed to bring my car in due to a recall. Scheduling was easy. Service advisor, Lindsey, was excellent. waiting area very nice. More

by Chris R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Pickard
Jan 26, 2024 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Lindsey provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 26, 2024

Nadege was our representative and she could not have done a better job. She was very friendly and extremely efficient. The work done on the car made it run like new. More

by Storyjohn64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nadege Parker, William Hernandez
Jan 30, 2024 -

Ira Subaru responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 25, 2024

I arrived for a scheduled oil change. I was greeted by Yvonne Dejongh, who was both friendly and helpful and with a great sense of humor. She informed me the approximate time my car would More

by Prest277gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh (service)
Jan 31, 2024 -

Ira Subaru responded

We're delighted to hear that your experience at our dealership, particularly with Yvonne, was so positive! It's great to know that she made you feel welcomed and informed during your visit. We also appreciate your feedback on the amenities provided in the lounge. We look forward to serving you again in the future!

January 24, 2024

Recall service was provided quickly. Yvonne is detail oriented and friendly. Coffee is food you can work remotely in their waiting rooms. More

by Subarureview
Recommend Dealer
Yes
Employees Worked With
Yvonne
Jan 26, 2024 -

Ira Subaru responded

It's fantastic to hear that the recall service was provided quickly and that Yvonne's detail-oriented and friendly service stood out. The availability of remote work facilities in the waiting rooms is an added convenience. Thank you for choosing us for your service needs!

January 23, 2024

They are very courteous and prompt with listening to my concerns and returning phone calls to keep me undated on the serving of my vehicle. More

by Outback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay was super!
Jan 25, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Service rep Nadège was outstanding - attentive and kept me informed - even though the mechanics took many days longer than planned for the work. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadège
Jan 23, 2024 -

Ira Subaru responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 19, 2024

I t is a new building. It is nice and clean. The same way the building is nice. To be so are the people are nice to be with,very friendly and professional. More

by adinemorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Ira Subaru responded

We're pleased to hear that you appreciate our new building and find it nice and clean. It's also wonderful to know that our team members are friendly and professional, creating a positive environment for you. Thank you for your positive feedback, and we look forward to continuing to provide excellent service!

January 19, 2024

The new service facility is great. Everyone is respectful and helpful. Wait time was long! More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
Jan 23, 2024 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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