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Ira Subaru - Service Center

Danvers, MA

4.8
436 Reviews

436 Reviews of Ira Subaru - Service Center

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February 11, 2024

Quick, efficient, professional. I had several questions that were answered directly with clear understanding language. Yvonne Dejongh was a joy to work with. She was efficient with More

by andrewkaeding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh (Service)
Feb 13, 2024 -

Ira Subaru responded

Thank you for taking the time to share your positive experience at Ira Subaru. It's wonderful to hear that Yvonne provided you with quick, efficient, and professional service. Her ability to address your needs, answer questions, and even make the experience enjoyable is truly appreciated. We're glad to have earned your trust for future services. Safe travels, and thank you for choosing us for your automotive needs!

February 09, 2024

Siempre es un placer volverlo a ver cada vez que voy quiero un Subaru nuevo, muchas gracias por la atención de todo el equipo More

by Jama3827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Hernandez
Feb 13, 2024 -

Ira Subaru responded

Nos alegra saber que siempre es un placer volver a verte y que estás considerando comprar un nuevo Subaru. Agradecemos su preferencia y agradecemos sus amables palabras hacia todo el equipo. ¡Gracias por tu confianza y esperamos verte pronto para ayudarte con tu nuevo Subaru!

February 09, 2024

Great atmosphere. New dealership super clean. Offering refreshments and WiFi while waiting for my service to be completed Friendly vibe More

by gvalentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Feb 13, 2024 -

Ira Subaru responded

It's fantastic to hear that you had a great experience with the atmosphere at the new dealership. A clean environment, refreshments, and WiFi can indeed make the wait more pleasant. We appreciate your positive feedback on the friendly vibe. We value your business and look forward to serving you again in the future!

February 05, 2024

Brought car in 15 min before my appt. .brought right in..attendant could not have been nicer..love the new facility..my car was done within an hr..thank you More

by lindatilas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez
Feb 09, 2024 -

Ira Subaru responded

Thank you for sharing your positive experience! It's great to hear that you had a smooth and efficient service appointment at the new facility. We appreciate your feedback, and if there's anything else we can do for you, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to serving you again in the future!

February 03, 2024

The service at IRA Subaru is outstanding. Most Subaru dealerships are great, but IRA stands out among them for its cleanliness and having cool spots to hang while you wait. The service adviso More

by varajay407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew, Nadege, William Hernandez
Feb 08, 2024 -

Ira Subaru responded

We're glad to hear that you had an outstanding experience at IRA Subaru! It's great that our service stood out for its cleanliness, amenities, and helpful advisors. Safe travels!

February 03, 2024

Yvonne was amazing. She was there for us every step of the way. She explained to us in detail the services being done to our car and the options we had. She made sure we More

by Ajendraszek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
Feb 08, 2024 -

Ira Subaru responded

We're delighted to hear about your positive experience with Yvonne. It's fantastic that she provided detailed explanations, helped you understand the services, and ensured you were satisfied with your decisions. We're glad your car was completed on time and correctly. Thank you for choosing our services. It was our pleasure to assist you!

February 03, 2024

Customer service was exceptional. I think her name was Elisa. Technician was excellent . Dealership is immaculate More

by janice.burrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Hernandez
Feb 07, 2024 -

Ira Subaru responded

Thank you for the kind words Janice! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 28, 2024

Very good customer service with knowledgeable at their job my wife is being going to the dealership for a long time More

by 1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Dejongh
Jan 30, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 28, 2024

Nadege was great, she assisted us at check in and out Explained everything Car was ready ahead of schedule More

by tmtdonnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege Parker
Jan 30, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 28, 2024

Matthew is the service department was very kind and accommodating. I was comfortable during my wait and no issues! More

by lufjam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Jan 30, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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